Associate Product Support Specialist, Upper Extremities - East Anglia and Essex at Stryker

Cambridge, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Excellent communication skills
Aptitude for learning
Analytical and planning skills
Flexible approach to work to adapt to changes
Strong teamwork and networking skills
Computer skills, MS Office
Tech savvy and minded
Experience of working in theatre would be beneficial
Willingness to travel and occasional weekend work
Positive attitude, a "can do" solution orientated approach to succeed
Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus
High Ethics & Integrity

Responsibilities

Always demonstrate outstanding ethics. Treats customers and employees with respect, represents the company in the best possible light
Communicate essential benefits of products and their clinical applications
Act with integrity and reactively delivers on commitments within the required timescales
Construct a basic business plan with input from mentor/manager. Daily, weekly, and monthly planning decided in partnership with mentor and RSM
Develop rapport. Understand the importance of relationships in selling. Using open questioning techniques to ascertain customer's needs and has good working knowledge of key brands to open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and protect the business
Understand that there are multiple stakeholders in the decision-making process and asks appropriate questions to identify the stakeholders
Achieve sales results in line with the annual sales target and KPI metrics
Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration with the Sales Team and other departments
Market observations to strengthen own position and constant analysis of responsible area
Address challenges with the customer and develop solutions (with support of RSM/Sales Team)
Participate in in-house meetings to discuss organizational, development, and business issues and enhance relevant knowledge and skills
Administration of IT based customer database/CRM-Tool
Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures
Educate surgeons and staff on the clinical benefits of the enabling technology and best practices with confidence, enthusiasm and respect
Complete 101 and 201 training and develop an understanding of all basic manual procedures
Develop ability to competently cover complex primary and revision procedures

Skills

Key technologies and capabilities for this role

Blueprint planning softwareTornier shoulder solutionsPerform HumeralPerform ReverseFlexLatitude EV elbowclinical product supportsurgical proceduresorthopaedic surgerycustomer educationsales planningrelationship building

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position is field-based and full-time.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What technical expertise is required for this role?

The role requires clinical and technical expertise on Stryker’s Upper Extremities products including Blueprint planning software, Tornier shoulder solutions (e.g. Perform Humeral, Perform Reverse and Flex), and Latitude EV elbow, along with providing support during surgical procedures.

What is the company culture like at Stryker?

Stryker emphasizes outstanding ethics, treating customers and employees with respect, acting with integrity, and representing the company in the best possible light while advancing healthcare through innovative products.

What makes a strong candidate for this Associate Product Support Specialist role?

Strong candidates demonstrate ethics, integrity, relationship-building skills, ability to communicate product benefits, achieve sales targets, provide clinical support during surgeries, and collaborate with sales teams.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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