Associate Partner Manager at Shippo

United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Logistics, ShippingIndustries

Requirements

2–4 years of experience in account management, customer success or partner management, preferably working with small to mid-sized businesses in eCommerce, logistics, shipping, or SaaS
Strong organizational and time management skills; able to prioritize effectively and complete tasks reliably
Demonstrated problem-solving ability: can identify issues independently and take initiative to resolve or escalate
Comfortable working with data and tools to track metrics or identify trends
Basic familiarity with APIs or technical systems, and interest in deepening knowledge about marketplaces, 3PLs, ecommerce platforms and order management solutions
Clear, professional communicator with the ability to lead and take calls with executive level stakeholders at partner companies
Team player with a customer-centric mindset and interest in building domain expertise

Responsibilities

Provide high-quality partner support through excellent communication, research, and problem-solving for a large book of SMB partners that span a variety of different verticals
Coordinate with internal teams (product, marketing, carrier operations, support) to resolve partner issues and execute on partner requests
Maintain organized records of partner touchpoints, deliverables, and commitments across a large partner portfolio
Identify marketing and promotional opportunities
Engage with partners to understand opportunities for operational improvement, and liaise with our product team to bring those improvements to life
Serve as an expert consultant to our partners; engage cross-functionally to drive your partner’s businesses and build effective relationships with partner stakeholders
Drive contract renewals and upsell efforts by preparing materials, analyzing data, and helping identify potential growth opportunities

Skills

partner management

communication

problem-solving

research

organization

coordination

SMB support

e-commerce

shipping logistics

Shippo

Shipping solution for ecommerce businesses

About Shippo

Shippo provides a shipping solution for ecommerce businesses, marketplaces, and platforms by connecting them to multiple shipping carriers through a single API and dashboard. Users can compare shipping rates, print labels, automate international documents, track shipments, and manage returns all in one place. This integration allows clients to streamline their shipping processes efficiently. Unlike many competitors, Shippo focuses on offering a comprehensive service that works seamlessly with existing ecommerce platforms, making it easier for businesses to handle their logistics. The goal of Shippo is to enhance the shipping experience for its customers, ensuring their success by solving key operational challenges in the ecommerce logistics market.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$150.1MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Consumer SoftwareIndustries

201-500Employees

Benefits

Medical, dental, & vision

Take-as-much-as-you-need vacation policy

Flexible work hours

Two week-long company wide shutdowns during summer/winter

3 volunteer days off (VTOs)

WFH stipend

Charity donation match up to $100

Professional & career growth

Individual learning stipend

Personal and focused growth

Company off-sites throughout the year

Risks

Increased competition from platforms like Square and Wix could reduce Shippo's market share.

Partnership with Cover Genius may expose Shippo to insurance claims and liabilities.

New tool launches may strain Shippo's resources if not managed efficiently.

Differentiation

Shippo offers a multi-carrier shipping API connecting with over 40 global carriers.

The platform provides comprehensive shipping solutions, including label creation and package tracking.

Shippo's integration with platforms like Wix enhances its accessibility and user experience.

Upsides

Shippo's Addresses API improves address validation, reducing undeliverable packages.

Partnership with Cover Genius offers comprehensive insurance solutions for eCommerce merchants.

Dynamic pricing models optimize revenue and offer competitive rates to customers.

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