Associate Manager, Solutions - The Orchard at Sony Music Entertainment

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, EntertainmentIndustries

Requirements

Minimum 2+ years of experience in the music industry
Patient and empathetic
Effective communicator on phone, email, and in person
Resourceful, problem solver, and takes initiative - an expert and motivated troubleshooter
Multi-tasker with supreme attention to detail, follow-through and effective prioritization
Prior experience with CRMs preferred, but not required
Bilingual - English/French - is an asset

Responsibilities

Serve as the primary representative of Orchard’s administrative teams (including legal, finance, and operations) to Orchard clients, addressing issues, gathering feedback, and advocating for client needs within the organization
Main point of contact for questions pertaining to all operational functions across the organization, serving as a focal point of information and defining internal processes and procedures
Work closely with relationship management and rights management teams verifying release metadata compliance and changes to release statuses, including deletions and pricing adjustments
Advise on client product logistics and operations and manage complex digital release set-ups in accordance with label and campaign specified needs
Focus on clear, solution based responses to internal and external queries regarding client questions
Understand how to troubleshoot problems effectively and identify the right teams to interact with in order to get reliable solutions and answers
Ability to handle high volume inbound needs from labels and ensure they are being addressed in a timely manner

Skills

Key technologies and capabilities for this role

client relationship managementproblem solvingmetadata compliancerelease managementonboardingoperational processeslegal coordinationfinance coordinationoperations coordinationfeedback gathering

Questions & Answers

Common questions about this position

What experience is required for the Associate Manager, Solutions role?

Minimum 2+ years of experience in the music industry is required, with prior experience with CRMs preferred but not required.

What key skills are needed for this position?

Candidates need proactive problem-solving skills, a keen eye for detail, effective communication on phone, email, and in person, multi-tasking with attention to detail, and being patient and empathetic.

What is the company culture like at The Orchard?

The Orchard provides a comfortable, social, and engaging environment to encourage productivity and creativity, with a global team of music lovers and experts.

Is bilingual ability required for this role?

Bilingual ability in English/French is an asset but not required.

What makes a strong candidate for this position?

A strong candidate has 2+ years in the music industry, is a resourceful problem solver who takes initiative, communicates effectively, multitasks with attention to detail, and has a love for all types of music.

Sony Music Entertainment

Global music company managing artists and royalties

About Sony Music Entertainment

Sony Music Entertainment is a major player in the music industry, offering a wide range of services to artists and music fans. The company focuses on discovering and promoting musical talent while managing music rights and royalties. It generates revenue through music sales, including physical albums, digital downloads, and streaming, as well as licensing deals for use in films and commercials. Live performances and tours also contribute to its income, along with managing artists' royalties to ensure fair compensation. A key feature is the Artist Portal, which provides artists with tools to analyze their earnings and make informed decisions about their careers. Sony Music is dedicated to nurturing new talent through internships and career opportunities, ensuring a pipeline of future industry leaders. Overall, Sony Music Entertainment stands out for its comprehensive approach to talent management, music production, and financial transparency.

New York City, New YorkHeadquarters

1929Year Founded

GROWTH_EQUITY_NON_VCCompany Stage

Consumer Software, EntertainmentIndustries

5,001-10,000Employees

Benefits

You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey

A modern office environment designed to foster productivity, creativity, and teamwork

An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching

Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition and student loans

We invest in your professional growth & development

Time off for a winter recess

Risks

AI-generated music could disrupt traditional music production and artist management.

Independent distribution platforms may reduce artists signing with major labels like Sony.

Legal battles over streaming royalties could impact Sony Music's revenue.

Differentiation

Sony Music's Artist Portal offers unique financial insights for artists' careers.

The acquisition of Cobalt Music expands Sony's influence in the Greek music market.

Sony Music's Global People Promise initiative integrates music with technology and culture.

Upsides

Collaboration with Duolingo opens new revenue streams in educational platforms.

Investment in blockchain enhances digital rights management and monetization opportunities.

Restructuring in GSA markets leads to efficient operations and innovative strategies.

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