Associate Manager, Solutions - The Orchard at Orchard

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, Music DistributionIndustries

Requirements

Minimum 2+ years of experience in the music industry
Patient and empathetic
Effective communicator on phone, email, and in person
Resourceful, problem solver, and takes initiative - an expert and motivated troubleshooter
Multi-tasker with supreme attention to detail, follow-through and effective prioritization
Prior experience with CRMs preferred, but not required
Bilingual - English/French - is an asset

Responsibilities

Serve as the primary representative of Orchard’s administrative teams (including legal, finance, and operations) to Orchard clients, addressing issues, gathering feedback, and advocating for client needs within the organization
Main point of contact for questions pertaining to all operational functions across the organization, serving as a focal point of information and defining internal processes and procedures
Work closely with relationship management and rights management teams verifying release metadata compliance and changes to release statuses, including deletions and pricing adjustments
Advise on client product logistics and operations and manage complex digital release set-ups in accordance with label and campaign specified needs
Focus on clear, solution based responses to internal and external queries regarding client questions
Understand how to troubleshoot problems effectively and identify the right teams to interact with in order to get reliable solutions and answers
Ability to handle high volume inbound needs from labels and ensure they are being addressed in a timely manner

Skills

client relationship management

problem solving

metadata compliance

onboarding

operational processes

release management

feedback gathering

process definition

Orchard

Streamlines home buying and selling process

About Orchard

Orchard operates in the residential property market, focusing on making the process of buying and selling homes more efficient and less stressful for clients. Their main service is the 'Move First' approach, which allows clients to purchase a new home before selling their current one, alleviating the pressure of coordinating both transactions. This is supported by a guaranteed back-up offer that provides security for sellers. Additionally, Orchard offers free home valuations that are claimed to be 30% more accurate than typical valuations, helping clients understand property values better. Unlike traditional real estate agencies, Orchard's unique services and focus on client convenience may allow them to charge a premium for their offerings. The goal of Orchard is to simplify the home buying and selling experience, making it more accessible and less daunting for individuals and families.

New York City, New YorkHeadquarters

2017Year Founded

$228.6MTotal Funding

SERIES_DCompany Stage

Real EstateIndustries

501-1,000Employees

Benefits

Comprehensive benefits - We offer medical, vision, and dental benefits for employees and dependents, with some plans fully sponsored by Orchard.

Paid parental leave - We offer new parents up to 18 weeks paid leave to bond with their newborns—plus a customized one-month transition period to ease into life as a working parent.

Paid family leave - We offer up to 10 weeks paid leave for employees who need to care for sick family members.

Flexible paid time off - We count your contributions, not vacation days. Take the time you need to recharge and refresh.

Team events - From monthly town hall meetings to team lunches and gatherings outside of the office, we make time to celebrate wins and unwind together.

Paid industry certification - We cover dues on licenses and renewal fees for brokers, realtors, and more.

Risks

Rising interest rates could deter potential homebuyers, impacting Orchard's core business.

iBuying platforms like Opendoor pose competitive threats to Orchard's 'Move First' approach.

Expansion into new markets may strain Orchard's resources and operational capabilities.

Differentiation

Orchard's 'Move First' approach allows clients to buy before selling their current home.

They offer free home valuations claimed to be 30% more accurate than competitors.

Orchard provides a comprehensive suite of vendor partner services for home improvement.

Upsides

Orchard ranks in the top 10 fastest-growing real estate companies in the U.S.

Expansion into Arizona, Oregon, and Washington opens new market opportunities.

Increased demand for digital real estate transactions aligns with Orchard's tech-driven model.

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