Associate Manager Infrastructure Services, Data Center - Tulsa, OK at DXC Technology

Tulsa, Oklahoma, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, Data CentersIndustries

Requirements

5 years of experience with mission-critical equipment/environments (e.g. switchgear, generators, chillers, cooling towers, air handling units, controls, security monitoring systems, fire safety systems)
Experience managing vendor relationships
Knowledge of large-scale facility electrical and mechanical systems
Experience managing people and teams
Ability to lift 50 pounds
Excellent communication, people, and problem-solving skills
Familiarity with IT equipment including servers, network switches, storage, and cabinets
Solid working knowledge of data center environments and infrastructure, network and telecommunications protocols
On-site presence in Tulsa, OK, Monday through Friday with possible weekends and evenings

Responsibilities

Management of the Tulsa data center operations team
Onboarding and training of new hires
Interface and manage the onsite cable team, site support team, and media team to ensure daily operations meet quality and efficiency goals
Performance management of all direct reports, including annual appraisals, performance improvement planning, continuous education, and mandatory training compliance
Work effectively within a matrix organization, collaborating with cross-functional partners, vendors, and internal teams to resolve issues and maintain operations
Manage multiple data center projects from inception to completion, overseeing all phases including concept development, hardware design, installation, testing, and turnover
Management of overall incident tickets and priority of projects
Coordination with onsite data center facilities management for site escalations
Assistance with data center workload placement and capacity planning
Support of audits and tours as requested (PCI, ISO, SOC)
Assistance with new client projects, design, and engineering support
Vendor management and coordination
Data Center Planning: Support DXC Technology Data Center IT equipment installation and removal planning activities; participate in planning of data center space and layout for new device installations, removals, and cabling infrastructure builds; complete and return Hardware Planning Site Inspection forms as requested
Service Management: Support DXC Technology’s Service Management process and procedures including activities in designated tools and ticketing systems; provide root cause analysis reports with remediation actions for incidents; perform ITIL level activities related to Incident, Problem, and Change; review, contribute to, approve, record, and complete requests in tools and ticketing systems; attend planning meetings; perform problem and root cause activities related to facilities incidents
Documentation: Accurately track, record, and maintain documentation related to data center systems and environments

Skills

Data Center Management

Team Management

Performance Management

Project Management

Incident Management

Capacity Planning

Vendor Management

IT Equipment Installation

Audit Support

PCI

ISO

SOC

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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