Associate Manager - Field Services at Stryker

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Technology, HealthcareIndustries

Requirements

4+ years of experience leading and coaching a team
Demonstrated ability to develop and mentor high-performing teams
Strong communication and interpersonal skills
Commitment to delivering exceptional service and building strong customer relationships
Ability to thrive in a fast-paced, high-expectation environment

Responsibilities

Lead, coach, and support a team of 8-10 Field Service Engineers
Build and maintain a collaborative, accountable, and enjoyable team culture
Provide regular mentorship, coaching, and performance feedback
Set clear expectations and ensure the team is focused on delivering results
Ensure exceptional standards in technical service, documentation, and customer experience
Build and maintain strong relationships with internal stakeholders and external customers
Implement smart processes and streamline operations to improve productivity
Recruit top performers and support team members' growth and development

Skills

Key technologies and capabilities for this role

Team LeadershipCoachingMentoringPerformance ManagementCustomer ServiceCommunicationProcess ImprovementTalent Development

Questions & Answers

Common questions about this position

What is the salary for the Associate Manager - Field Services role?

This information is not specified in the job description.

Is this a remote position, or do I need to be in the office?

The position is hybrid and based in Victoria, South Australia, Tasmania.

What skills and experience are required for this role?

Candidates need 4+ years of experience leading and coaching a team, demonstrated leadership skills in developing high-performing teams, strong communication and interpersonal skills, customer focus, and adaptability in a fast-paced environment.

What is the team culture like at Stryker for this role?

The role involves building and maintaining a collaborative, accountable, and enjoyable team culture while leading a team of 8-10 Field Service Engineers.

What makes a strong candidate for this position?

A strong candidate has 4+ years leading teams, proven ability to coach and develop high-performers, strong communication skills, customer focus, and adaptability, with experience in talent development and process improvement.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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