Associate - IT Service Operations at S&P Global

Gurugram, Haryana, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Technology, TechnologyIndustries

Requirements

Strong ITSM experience with experience on AWS technologies
Tools: ServiceNow, Jira, Power BI, Tableau, SQL for queries and diagnostics
Tech Awareness: Basic understanding of Spring Boot, JBoss, Tomcat, and cloud infrastructure
AI Tools & Frameworks: Exposure to Azure AI, OpenAI, ServiceNow AI for service automation, predictive alerts, and NLP-based support insights
Automation & Scripting: Use of Python, PowerShell, or JavaScript to automate triage or data extraction tasks
Observability & Diagnostics: Familiarity with Splunk, Cloud Watch, or AppInsights for production diagnostics and post-incident analytics
Data-Driven Service Analytics: Use AI tools and dashboards to extract service KPIs, patterns, and actionable insights from service performance data
Soft Skills: Excellent communicator and cross-functional collaborator
Analytical thinker with structured, client-focused approach
Operates with urgency and a continuous improvement mindset
Comfortable working in compliance-heavy and fast-paced environments
Familiarity with security scanning tools and tracking remediation

Responsibilities

Incident & Problem Management: Own the full lifecycle of issues including triage, RCA, coordination, and resolution. Leverage ITSM tools like ServiceNow, Azure DevOps, and Jira to manage workflows and ensure SLA adherence
AWS operations: Monitoring the AWS infrastructure and ensure reliable and resilient product infrastructure
Security Champion: Act as a security champion for the segment
Cost Management: Implement and monitor AWS cost controls and participate in cost optimization initiatives
Documentation & Analysis: Write and maintain user stories, process flows, knowledge base articles, and RCA documents
Project Participation: Support rollout of new features, automations, or upgrades. Provide business knowledge during cross-functional initiatives
Stakeholder engagement
Change management
AI-powered service optimization

Skills

Key technologies and capabilities for this role

ServiceNowJiraAzure DevOpsAWSSQLPower BITableauPythonPowerShellJavaScriptSplunkCloudWatchAppInsightsSpring BootJBossTomcatITSM

Questions & Answers

Common questions about this position

What are the key responsibilities in this IT Service Operations Associate role?

Key responsibilities include incident and problem management, AWS operations monitoring, acting as a security champion, cost management, documentation, and project participation.

What technical tools and skills are required for this position?

Required skills include strong ITSM experience with AWS, proficiency in ServiceNow, Jira, Power BI, Tableau, SQL, and familiarity with Spring Boot, JBoss, Tomcat, Azure AI, OpenAI, Python, PowerShell, JavaScript, Splunk, Cloud Watch, and AppInsights.

What soft skills are needed for this role?

Candidates need excellent communication and cross-functional collaboration skills, an analytical and client-focused approach, urgency with a continuous improvement mindset, and comfort in compliance-heavy, fast-paced environments.

Is this a remote position, or is there a location requirement?

This information is not specified in the job description.

What is the salary or compensation for this Associate role?

This information is not specified in the job description.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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