Customer.io

Associate General Counsel

Remote

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Legal Services, SaaS, BiotechnologyIndustries

Position Overview

  • Location Type: [Not Specified]
  • Job Type: [Not Specified]
  • Salary: [Not Specified]

Hi there! I’m Brad, General Counsel at Customer.io, and I’m looking for an amazing Associate General Counsel to join our growing legal team and help us build a scalable, business-enabling legal department that keeps pace with our rapid growth. In this role, you’ll be the go-to partner for our product, sales, marketing, and business development teams—providing practical, strategic legal advice and crafting processes that empower us to move quickly while maintaining robust compliance and governance. If you’re passionate about shaping legal frameworks in a fast-paced SaaS environment and thrive on collaborating across functions to solve complex challenges, we’d love to hear from you!

Responsibilities

  • Lead commercial negotiations end-to-end. You’ll negotiate, draft, and execute a variety of agreements—SaaS contracts, strategic partnerships, procurement deals, and data protection agreements—ensuring our commercial arrangements protect Customer.io’s interests and scale as we grow.
  • Advise on product and technology risks. Partner closely with product, engineering, and marketing to surface and mitigate regulatory and legal risks tied to new technologies, especially around data privacy compliance and responsible AI use.
  • Own and evolve privacy and security compliance programs. Collaborate with InfoSec to enhance our GDPR, CCPA, and HIPAA compliance efforts—developing policies, leading training sessions, and conducting audits to keep us ahead of evolving requirements.
  • Support corporate governance. Help prepare board materials, manage equity-related matters, and maintain corporate records so that our governance practices remain best-in-class.
  • Drive M&A and corporate development. Team up with Business Development and the General Counsel to support M&A transactions—from due diligence through integration—helping us identify and mitigate legal risks while moving deals forward efficiently.
  • Build operational legal processes. Design and implement templates, playbooks, and workflows that streamline legal operations, reduce bottlenecks, and enable cross-functional teams to close faster without sacrificing compliance.

About You

  • You’re business-oriented and collaborative. You love working closely with cross-functional partners—whether it’s product, engineering, marketing, or InfoSec—to deliver legal solutions that unlock growth rather than slow it down.
  • You thrive in a fast-paced SaaS environment. You’re energized by rapid iteration and know how to balance legal rigor with practical speed, adapting processes as our business evolves.
  • You have a passion for privacy and emerging tech. Navigating GDPR, CCPA, HIPAA, and other data protection frameworks gets you excited, and you enjoy exploring how AI and other technologies intersect with legal and regulatory considerations.
  • You’re an operational thinker. Building scalable processes and playbooks comes naturally to you—you see opportunities to streamline workflows, reduce friction, and empower stakeholders across the organization.
  • You’re a strong communicator and relationship builder. Whether you’re drafting a complex agreement or walking a cross-functional team through a legal risk assessment, you do it with clarity, empathy, and a collaborative spirit.
  • You embrace ownership and proactive problem-solving. You spot gaps before they become issues, establish clear playbooks to prevent escalations, and jump in to resolve critical matters quickly when they arise.

What we’re looking for

  • J.D. from an accredited law school and active bar membership in good standing.
  • 7+ years of legal experience—including both law firm and in-house roles—preferably in SaaS or other high-growth technology environments.
  • Proven track record of leading commercial negotiations and delivering strategic counsel across departments.
  • Deep expertise in data privacy and security frameworks, including GDPR, CCPA, and HIPAA, with hands-on experience evolving compliance programs.

Skills

Legal Negotiation
Contract Drafting
Data Privacy
GDPR
CCPA
HIPAA
Regulatory Compliance
Corporate Governance
M&A
Legal Risk Management
Cross-functional Collaboration
Technology Law
AI Legal Frameworks

Customer.io

Marketing automation for customer engagement

About Customer.io

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.

Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees

Benefits

Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave

Risks

Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.

Differentiation

Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.

Upsides

Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.

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