Associate Field Service Technician - Virginia Beach area at Entrust

Virginia, Minnesota, United States

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Security, Identity ManagementIndustries

High School Diploma/GED or equivalent
Technical and/or mechanical aptitude
Ability to lift up to 70 lbs. and spend the majority of the shift including but not limited to driving, sitting, standing, bending, stooping, walking, etc
Valid and active driver's license, and insurability
Overtime and on-call required as needed
Strong organizational skills, planning skills, independent thinker
Proficient problem solving and troubleshooting skills for mechanical assemblies
Demonstrated ability of: time management, schedule and route planning, follow documented and technical process
Proficient with PC’s, operating systems and relevant software applications (MS Windows, MS Office)
Demonstrated communication skills (verbal and written) and the ability to communicate effectively with external and internal customers
Willingness and ability to work flexible hours, assignments and travel when required
Preferred Qualifications
Additional electromechanical technician experience
Additional power supply and peripheral device repair experience
Technical education preferred
Skilled with tools and electronic test equipment

Within defined service times, responds to routed and scheduled calls to service customer locations to perform the following activities/services on Entrust’s equipment: Removal and secure destruction of spent material using custom ribbon/foil destruction tool and in accordance with established security protocol
Replacement of system supplies and consumables
Perform the documented preventative maintenance (PM) process
Perform systems tests to assure quality output
Maintains and manages –as instructed by management- required inventory of parts and supplies to perform activities/services
Reports activity in a timely manner
Requests and escalates for immediate support from manager in case difficulties arise in performance of activities or if during activity other potential technical issues outside of the scope of the role are identified
Follow and adhere to established processes and procedures
Drive to customer sites daily to provide service and maintenance as applicable (significant mileage and time spent driving daily)
Participate in company sponsored personal development and quality initiatives
Complete all company training and development courses required by Entrust