Associate, Facilities & Operations at Fidelity Investments

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Real EstateIndustries

Requirements

Undergraduate degree or 5 or more years of experience
Proven track record and interest in hospitality
Familiarity with the financial services industry and/or corporate real estate is valued
Excel with meeting new people and networking and having a conscientious and respectful demeanor
Have a consumer-first mentality with the ability to identify and deliver against unmet needs
Ability to multi-task and support unplanned work as needed
Excellent communication and social skills
Demonstrate integrity, dependability, and accountability
Ability to problem-solve through a collaborative, team-oriented approach
Proficiency with Microsoft Office suite
Role is on-site 100%
Physical requirements include regularly walking through the building and sitting at the Hospitality Hub for extended periods of time
Occasional extended hours may be requested to support projects or activities

Responsibilities

Staffing of local Hospitality Hubs, the command center for site services and associate needs
Manage the daily requirements of the music program
Monitor email inbox that allows associates to easily contact the team for assistance
Support the implementation of initiatives, processes, and strategies to further visitor and associate experience
Communicate upcoming events with associates and onsite service teams
Partner with other real estate functions to ensure quality building standards are met
Support for meetings and events and conference room administration
Contribute documentation of operating procedures, training, and other resources as needed
Provide tours and navigational assistance for new associates and visitors

Skills

Key technologies and capabilities for this role

hospitalityMicrosoft OfficeExcelcustomer servicecommunicationproblem-solvingmulti-taskingteam collaborationnetworkingevent coordination

Questions & Answers

Common questions about this position

Is this role remote or on-site?

This role is on-site 100% in Boston, MA.

What qualifications are required for this position?

An undergraduate degree or 5 or more years of experience is required, along with proven track record in hospitality, excellent communication and social skills, and proficiency with Microsoft Office suite.

What is the salary for this role?

This information is not specified in the job description.

What is the team structure like?

The role reports to the Senior Manager, Facilities & Operations and includes a team of peers across the country and globe for support and camaraderie.

What makes a strong candidate for this role?

Strong candidates excel at meeting new people, have a consumer-first mentality, demonstrate integrity and dependability, and can problem-solve collaboratively with excellent multitasking abilities.

Fidelity Investments

Investment management and financial services provider

About Fidelity Investments

Fidelity Investments offers a range of financial services and tools designed to help individuals manage their investments and stay informed about the markets. Their products include mobile applications and market monitoring tools that provide users with real-time market quotes, news, and trading capabilities. For example, the Fidelity Market Monitor for Glass delivers daily market quotes directly to Google Glass, while the Fidelity app for Windows Phone 8 allows users to access news and trading tools on their mobile devices. Additionally, features like the Watch List Visualization for iPad help users track stock price changes over time using a heatmap. What sets Fidelity apart from its competitors is its focus on integrating new technologies and user-friendly interfaces to enhance the investment experience. The goal of Fidelity Investments is to empower individuals with the information and tools they need to make informed financial decisions.

Boston, MassachusettsHeadquarters

1946Year Founded

$120,238.8MTotal Funding

DEBT_FINANCINGCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Mental Health Support

Hybrid Work Options

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Student Loan Assistance

Tuition Reimbursement

Risks

Loss of key personnel like Gita Bal may impact Fidelity's research capabilities.

Increased competition from Vanguard's new division could draw clients away from Fidelity.

Potential reputational risk from Bitcoin ETF outflows could affect Fidelity's offerings.

Differentiation

Fidelity Labs offers innovative beta products like Market Monitor for Google Glass.

Fidelity's mobile solutions are available on multiple platforms, including Windows Phone and iPad.

Fidelity's Open Limit Order Visualization provides unique insights into order execution proximity.

Upsides

Increased adoption of wearable tech could boost Fidelity's mobile solutions.

Growing interest in Bitcoin ETFs suggests expansion in Fidelity's digital asset offerings.

Rise of AI could benefit Fidelity's data analytics and AI-driven investment strategies.

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