Associate Director, Patient Access Program

The Associate Director of the Endocrinology Patient Support Program (PSP) is responsible for ensuring patient access to Corcept’s endocrinology therapies by leading the case management team and overseeing day-to-day operations of the patient support program. This role involves facilitating patient support program objectives through setting, monitoring, and driving service goals. The Associate Director is responsible for the implementation and ongoing management of program business rules while continually identifying opportunities for program improvements in scope of services and efficiency of service delivery. Key duties include providing strategic direction and operational oversight for all case management patient support program activities, ensuring alignment with organizational goals and objectives. They will lead cross-functional collaboration with internal and external stakeholders to optimize patient support strategies and drive measurable outcomes. This role also involves driving case management team performance by providing coaching, development opportunities, and motivational leadership, fostering a high-performing and engaged team through regular feedback and performance monitoring. Overseeing the resolution of escalated or urgent patient and medical office inquiries related to access and reimbursement, ensuring timely and effective solutions that enhance customer satisfaction, is a core responsibility. Additionally, developing and implementing workforce management strategies, including volume forecasting, capacity planning, and proactive staffing assessments to ensure optimal resource allocation and service excellence, is part of the role.