Associate Director, Customer & Partner Advocacy at S&P Global

Singapore

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, CommoditiesIndustries

Requirements

A minimum of 8 years of experience in customer-facing roles, demonstrating a strong track record of success in building and maintaining client relationships, with at least 2 years in a leadership position managing teams either regionally or globally
Exceptional communication and interpersonal skills, with the ability to effectively engage and influence senior stakeholders and external customers, fostering collaboration and trust
Proven experience in Professional Services, Marketing, or Events, with a strong understanding of customer advocacy and engagement strategies that drive business growth and enhance customer satisfaction
Ability to thrive in a fast-paced, dynamic environment, demonstrating agility and resilience while navigating through ambiguity and changing priorities
Strong analytical and problem-solving skills, with the capability to develop data-driven insights that inform strategic initiatives and improve customer experiences
Proficiency in project management, with experience in leading cross-functional teams to deliver high-impact programs and initiatives on time and within budget

Responsibilities

Managing and overseeing the operations of Executive Roundtables, Product Councils, User Groups, and Advocacy Programs
Developing and implementing the strategic vision and operational plan for Customer & Partner Advocacy, identifying opportunities to enhance capabilities that align with broader business objectives
Designing and delivering engaging events and initiatives that effectively communicate value propositions
Collaborating with cross-functional teams to create customized content and presentations that resonate with the audience
Building and maintaining strong relationships with key stakeholders to understand their needs and expectations
Facilitating high-level discussions during sessions to foster meaningful interactions among participants
Mentoring and guiding team members, promoting a culture of collaboration, innovation, and excellence, and providing training and development opportunities
Overseeing daily operations to ensure a seamless and professional experience for all participants, including managing the budget with a focus on planning and forecasting
Establishing metrics to evaluate the effectiveness of events and initiatives, leveraging data for continuous improvement, and gathering feedback from participants
Collaborating with various departments to ensure alignment on messaging and goals, and coordinating with external vendors and partners to support events and initiatives

Skills

Key technologies and capabilities for this role

Event ManagementStakeholder EngagementStrategic PlanningTeam LeadershipBudget ManagementPerformance MetricsCross-Functional CollaborationContent DevelopmentCustomer AdvocacyFeedback AnalysisOperational PlanningMentoring

Questions & Answers

Common questions about this position

What salary is offered for this position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

What are the key qualifications for this role?

Candidates need a minimum of 8 years in customer-facing roles with a strong track record in client relationships, at least 2 years in leadership managing teams, exceptional communication and interpersonal skills, proven experience in Professional Services, Marketing, or Events, and the ability to thrive in a fast-paced environment.

What team will this role be part of?

This role will be part of the Customer Excellence Team, which represents the heart of the Global Customer Experience operation at Commodity Insights.

What makes a strong candidate for this position?

A strong candidate has 8+ years in customer-facing roles including 2+ years leading teams, exceptional skills in communication and stakeholder engagement, experience in Professional Services, Marketing, or Events, and thrives in fast-paced settings.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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