Associate Customer Success Manager at Checkr

Denver, Colorado, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Background Checks, SaaSIndustries

Requirements

1+ years of client-facing customer success/sales/account management/customer service experience
General knowledge of software applications i.e. Salesforce, Google Apps, etc
Strong customer focus, you care about your customers and view their success as your own
Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
Acute attention to detail to track high-volume tactical program elements across multiple customers
Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
Learn quickly and are excited to take on challenging new projects
Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success
Experience in the SaaS or Human Resources space is a plus

Responsibilities

Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation
Develop a comprehensive understanding of their respective clients to contribute to planned and strategic initiatives
Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings
Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teams
Oversee multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementIssue TrackingData AnalysisTrend AnalysisBusiness ReviewsRenewalsCross-functional CollaborationCustomer RetentionStakeholder Management

Questions & Answers

Common questions about this position

What experience is required for the Associate Customer Success Manager role?

You need 1+ years of client-facing customer success, sales, account management, or customer service experience, plus general knowledge of software applications like Salesforce and Google Apps. Experience in SaaS or Human Resources is a plus.

What are the key skills needed for this position?

Strong customer focus, excellent written and verbal communication skills, acute attention to detail, flexibility to juggle multiple priorities, and the ability to learn quickly in a fast-paced environment are essential.

What is the company culture like at Checkr?

The Customer Success team is proactive, intuitive, dynamic, collaborative, gritty, and focused on constant improvement, thriving on solving complex problems with innovative solutions.

What does a strong candidate for this role look like?

A strong candidate has 1+ years of client-facing experience, strong communication and organizational skills, a customer-focused mindset, and thrives in a fast-paced environment with a passion for planning, executing, and celebrating successes.

What compensation or benefits are offered for this role?

This information is not specified in the job description.

Checkr

Provides background check services for employers

About Checkr

Checkr provides background check services primarily for businesses, staffing agencies, and recruiters. Their platform allows clients to conduct thorough background screenings to verify potential employees' histories, which is especially important in high-risk industries. The service operates on a software-as-a-service (SaaS) model, where clients subscribe to access a user-friendly dashboard and various features that help manage the background check process efficiently. Checkr also offers educational resources to promote fair hiring practices. Unlike many competitors, Checkr's platform includes innovative solutions like Checkr Assess, which can significantly reduce talent acquisition costs. The company's goal is to help businesses hire trustworthy employees while ensuring compliance and promoting fair hiring practices.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$535.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, ConsultingIndustries

1,001-5,000Employees

Benefits

A fast-paced and collaborative environment

Learning and development allowance

Competitive compensation and opportunity for advancement

100% medical, dental, and vision coverage

Up to 25K reimbursement for fertility, adoption, and parental planning services

Flexible PTO policy

Monthly wellness stipend, home office stipend

Risks

Recent layoffs suggest potential financial instability or restructuring challenges for Checkr.

Departure of key personnel may lead to internal restructuring and operational disruptions.

Acquisition of Inflection and workforce reduction could lead to integration challenges.

Differentiation

Checkr offers rapid background checks using advanced technology, surpassing traditional providers.

The company promotes fair hiring practices, aligning with modern corporate social responsibility goals.

Checkr's SaaS model provides a user-friendly platform with compliance resources and partner integrations.

Upsides

Increased demand for digital background checks boosts Checkr's remote verification capabilities.

The gig economy's growth enhances demand for Checkr's quick and reliable background checks.

AI integration in HR tech allows Checkr to improve accuracy and speed of checks.

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