[Remote] Associate, Customer Success at Pearl Health

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, BiotechnologyIndustries

Requirements

1-3 years of experience in customer success, customer experience, project coordination, or a similar role
Strong organizational and project management abilities, with a proven capacity to manage multiple competing priorities
A genuine passion for improving healthcare outcomes and supporting care providers
Excellent written and verbal communication skills, with the ability to collaborate effectively with both clinical and non-clinical partners
A Bachelor’s degree or equivalent professional experience
Ability to travel up to 15% for occasional team or customer meetings

Responsibilities

Coordinate the end-to-end onboarding process for new provider groups to ensure a smooth and successful implementation
Support Customer Success Managers in managing the day-to-day needs of enterprise accounts, including product adoption, performance reporting, and workflow design
Manage key projects and workstreams, applying project management skills to keep cross-functional stakeholders aligned and deadlines met
Develop and prepare materials for customer touchpoints, including agendas for working sessions, training calls, and business reviews
Serve as a key liaison between customers and internal teams—including Practice Transformation, Data Science, and ACO Operations—to coordinate deliverables
Analyze customer performance data to help develop reports and summaries for both internal and external stakeholders
Act as the voice of the customer by documenting their feedback and escalating potential issues or risks to senior team members

Skills

Project Management

Coordination

Workflow Design

Communication

Customer Support

Pearl Health

Healthcare technology platform for providers

About Pearl Health

Pearl Health provides a platform designed to improve the efficiency and effectiveness of healthcare providers, including doctors and practice managers. The platform automates routine tasks, allowing providers to spend more time on patient care. It offers tools for tracking patient data and managing care teams, which helps providers gain transparency and credit for their work. Additionally, Pearl Health supports value-based care by enabling providers to monitor their performance through numerical data and graphs, helping them understand patient outcomes better. The platform also identifies at-risk patients, allowing for timely interventions. Pearl Health differentiates itself by focusing on technology that enhances care delivery and patient outcomes, while maintaining high customer satisfaction and retention. The company's goal is to empower healthcare providers to deliver better care through effective data management and support.

New York City, New YorkHeadquarters

2020Year Founded

$73MTotal Funding

DEBTCompany Stage

Enterprise Software, HealthcareIndustries

51-200Employees