Associate Customer Service Specialist at Medtronic

Cairo, Cairo, Egypt

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Minimum 2 years work experience in Order Management / Customer Service in a multinational company
Work experience in Medical Device or Pharma
SAP
MS Office (Excel)
Excellent communication skills and relationship-building abilities
Willing to travel
Good knowledge of Incoterms, customs clearance and certification procedures
Understanding of products flow through third party logistic suppliers to the transit warehouses and final customers

Responsibilities

Direct contact person for all customer orders management within the region for all of Medtronic Arabia’s Business units and for Medtronic International Customer Care & Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation
Working in close cooperation with the Customer Care & Supply Chain Manager, Business Unit Managers and Finance Manager
Support sales activities and contributes to structural improvement projects
Represents company to external and internal customers
Process and follow up on customer orders in compliance with current policies, procedures, and work instructions
Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers
Support sales contracts and related documentation
Develop and maintain close day-to-day relationships with distributors and service providers
Maintain accurate Customer and Material Master Files
Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements
Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders
Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels
Management of customer complaints and return process
Coordination on warranty issues
Maintenance of return acceptance criteria
Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers
Support organizing of excellent, efficient third-party warehousing & distribution operations
Support of establishing of effective quality management system

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ManagementIncotermsCustoms ClearanceSupply ChainSales SupportContract ManagementFinancial MonitoringCommunicationDocumentation

Questions & Answers

Common questions about this position

What experience is required for the Associate Customer Service Specialist role?

Minimum 2 years of work experience is required.

Is this a full-time position?

Yes, this is a full-time employment position.

What are the main responsibilities of this role?

Responsibilities include managing customer orders, following up on payments, supporting sales contracts, maintaining customer relationships, managing inventories, handling complaints and returns, and supporting warehousing operations.

What skills are needed for this position?

The role requires good knowledge of Incoterms, customs clearance and certification procedures, understanding of products flow through third party logistic suppliers, and excellent communication skills.

What is the company culture like at Medtronic?

Medtronic emphasizes a life-long career of exploration and innovation, championing healthcare access and equity, leading with purpose, and breaking down barriers to innovation in a connected, compassionate world.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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