Associate Customer Program Manager – Mechanical (EG) at Fictiv

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Aerospace, Robotics, AutomotiveIndustries

Requirements

Bachelor’s degree in Mechanical Engineering
Ability to work 9am-5pm US Pacific Time (Mon-Fri)
Work from office for initial 3 months (training phase), then hybrid schedule (2 days home/3 days in office)
Agility, problem-solving skills, and customer service advocacy
Passion for putting customers first in a dynamic environment

Responsibilities

Work closely with US-based customers to ensure seamless and high-quality experience, nurture relationships, and resolve issues to drive customer loyalty
Concurrently manage a variety of manufacturing orders with multiple customers and internal operations teams; prioritize and resolve top user requests to meet expectations for timing and quality
Gather, interpret, and communicate engineering, design, manufacturing, and logistics requirements to ensure orders are delivered on time and in full
Collaborate with sales and manufacturing operations teams to ensure successful delivery and advocate for customers throughout the project lifecycle, including post-delivery exceptions
Manage projects with top-down oversight throughout execution to ensure adherence to scope, budget, and timeline standards
Identify improvement areas and collaborate with cross-functional teams to prioritize and define solutions to increase efficiency

Skills

Key technologies and capabilities for this role

Customer ServiceProgram ManagementMechanical ManufacturingInjection MoldingCNC Machining3D PrintingSupply ChainClient Relations

Questions & Answers

Common questions about this position

What is the work schedule and location policy for this role?

The role requires work hours from 9am-5pm US Pacific Time (Mon-Fri), with a requirement to work from the office for the initial 3 months during the training phase before transitioning to a hybrid schedule (2 days home/3 days in office).

What salary or compensation does this position offer?

This information is not specified in the job description.

What key skills are needed for the Associate Customer Program Manager role?

The role requires agility, problem-solving skills, customer service advocacy, and the ability to collaborate with cross-functional teams to manage customer projects end-to-end.

What is the company culture like at Fictiv?

Fictiv offers a dynamic, non-traditional environment where employees thrive on making connections, finding creative solutions, and putting customers first.

What makes a strong candidate for this position?

Strong candidates are passionate about customer service, excel at building relationships, resolving issues creatively, and managing multiple manufacturing orders concurrently in a fast-paced setting.

Fictiv

Digital platform for custom parts sourcing

About Fictiv

Fictiv simplifies the sourcing of custom-manufactured parts for businesses across various industries, such as automotive and robotics. The platform connects clients with a global network of vetted manufacturing partners, allowing for low-volume production without the need for expensive tooling. Clients can receive instant quotes, have their parts analyzed for manufacturability, and get real-time updates on production status. Additionally, Fictiv offers consultation services where technical experts provide design optimization advice through chat or video calls. This approach makes Fictiv stand out from competitors by streamlining the custom parts procurement process and reducing supply chain risks.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$187.7MTotal Funding

SERIES_ECompany Stage

Consulting, Industrial & ManufacturingIndustries

201-500Employees

Benefits

Free catered lunch, snacks, and drinks

Learning and development stipend

Paid parental leave

Equity options

Wellness stipend

Paid volunteer days

Risks

New tariffs on imports could increase costs and disrupt Fictiv's supply chain.

Soft robotics market growth may intensify competition in custom parts manufacturing.

Expansion into Mexico may face challenges from regional political and economic instability.

Differentiation

Fictiv's OS streamlines custom manufacturing from quote to delivery efficiently.

Global network allows Fictiv to offer low-volume manufacturing without expensive tooling.

Fictiv's AI-powered platform provides instant quotes and manufacturability analysis.

Upsides

Expansion into Mexico enhances supply chain resilience and competitive pricing.

Integration of Carbon DLS technology boosts high-performance additive manufacturing capabilities.

Growing demand for low-volume custom manufacturing solutions benefits Fictiv's business model.

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