[Remote] Associate Commercial Operations Analyst at PagerDuty

United States

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor's degree in a quantitative field (Statistics, Mathematics, Economics, Business) or equivalent practical experience
Demonstrated interest in business analytics through coursework, projects, internships, or extracurricular activities
Exposure to data visualization tools (Tableau, Power BI, Looker, or similar) through coursework, projects, or internships
Familiarity with CRM systems (Salesforce preferred) or willingness to learn quickly
Strong analytical and problem-solving skills with attention to detail
Ability to manage tasks and work with increasing autonomy
Strong communicator and collaborative team player

Responsibilities

Own analytics for tracking and reporting for the Commercial business across acquisition, expansion, and retention
Provide stakeholders with dashboards and reports on sales performance, customer engagement, and funnel metrics, identifying key insights and opportunities for optimization
Analyze dashboards, surface insights, and contribute recommendations to stakeholders
Track the impact of implemented recommendations on performance
Conduct ad-hoc analyses and provide data-based insights and recommendations to Commercial sales and customer success stakeholders
Support strategy, implementation, and reporting of A/B testing and experimentation
Help business stakeholders answer their own questions using reports & dashboards

Skills

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

Land your dream remote job 3x faster with AI

Try Jobo Free