Associate Clinical Specialist, CRM - Chicagoland at Medtronic

Chicago, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

High School Diploma PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR- Associate (degree implied)
Reside within the assigned territory (Chicagoland)
Valid driver's license
Ability to drive to multiple accounts throughout the region
Availability to be within assigned territory each day for unscheduled needs
Willingness to work a number of weekends and holidays during the quarter, as determined by local management
Potential for weeknight call coverage as approved by regional management

Responsibilities

Successfully completes CRM Field Technical Training – including online and field-based training
Performs checks/interrogations of all CRM medical device systems post sign-off
Supports implants of all CRM products post sign-off
Provides on-call support as needed on evenings and weekends post sign-off
Provides troubleshooting support as requested
Assures completion of patient registration and any other required hospital documentation
Helps manage consignment inventory and trunk inventory once obtained
Provides additional inventory support to meet customer needs
Maintains software on programmers throughout the district as directed
Assists with managing daily coverage logistics as needed
Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
Assists with obtaining customer POs throughout the quarter
Has a basic understanding of the competitive landscape
Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
Stays up to date on new products, solutions, and patient management offerings
Completes all assigned training in a timely manner

Skills

Key technologies and capabilities for this role

CRMSales SupportTechnical SupportEducational SupportCustomer ServiceDriver's LicenseTerritory ManagementMedical Devices

Questions & Answers

Common questions about this position

Is this position remote or does it require travel?

This is a remote position not located at a physical Medtronic site, but the candidate must reside within the Chicagoland territory and drive to multiple accounts throughout the region. A valid driver's license is essential, and Clinical Specialists must be within their assigned territory each day.

What are the key responsibilities of the Associate Clinical Specialist role?

The role involves providing technical support like device checks, implants, troubleshooting, and on-call coverage; operational support such as inventory management and documentation; and educational support by training physicians and staff on CRM products.

What work schedule should I expect in this role?

Clinical Specialists must be available in their territory daily for unscheduled needs and are required to work a number of weekends and holidays during the quarter. Weeknight call coverage is primarily the Sales Rep's responsibility but may be required for CS as approved by management.

What training is required for this position?

Candidates must successfully complete CRM Field Technical Training, including online and field-based training, and support activities post sign-off such as device checks, implants, and on-call duties.

What kind of company culture does Medtronic offer for this role?

Medtronic emphasizes mission-driven innovation, collaboration, accountability, and striving for reliability and quality in products and processes. They support growth through training, mentorship, and guidance.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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