Associate, Client Support (Non-Financial Corporate Industries) at S&P Global

Makati, National Capital Region, Philippines

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Investment Banking, Private Equity, Investment ManagementIndustries

Requirements

Excellent Communication skills
Willing to learn multiple industries
Open to working in different shifts
Bachelor's degree in Finance, Accounting, Economics, and/or related field (preferred)
Strong leadership and teamwork skills (preferred)
Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage (preferred)
Ability to resolve problems, manage time, and organize well (preferred)
Strong financial knowledge or knowledge of the global economy (preferred)

Responsibilities

Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting
Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments
Positively impact client perception of the Market Intelligence division while handling approximately 100 client interactions each month
Assist with training and mentoring new hires as a senior associate by demonstrating expertise in best practices and product knowledge
Conduct product demos or webcasts for clients
Build out our Knowledge Base for internal stakeholders and clients

Skills

Key technologies and capabilities for this role

Capital IQ ProClient SupportCustomer ServiceProduct ConsultingIndustry ExpertiseEnergyTechnologyMedia & TelecommunicationMetals & MiningInvestment BankingPrivate EquityInvestment Management

Questions & Answers

Common questions about this position

What shift schedule should I expect for this role?

This is initially a day shift position, but you may be required to work night and evening shifts and participate in a weekend rotation lasting 1-2 months.

What is the salary or compensation for this position?

This information is not specified in the job description.

What skills are required for this Client Support Associate role?

Excellent communication skills are required, along with willingness to learn multiple industries, strong leadership and teamwork skills, problem-solving abilities, time management, organization, and strong financial knowledge or knowledge of the global economy.

What career growth opportunities does this role offer?

You can build a career with a global company, grow skills by supporting enterprise products, develop industry expertise, mentor new associates, and emerge to the next role based on planned growth and initiatives within S&P Global Commercial organization.

What makes a strong candidate for this position?

A strong candidate has a Bachelor's degree in Finance, Accounting, Economics or related field, excellent communication and customer service skills, strong leadership and teamwork abilities, problem-solving skills, and financial or global economy knowledge.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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