Associate Client Experience Manager at Madison Logic

Pune, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, B2B, TechnologyIndustries

Requirements

2+ years' experience in Customer Success, Account Management, Digital Advertising, or related disciplines
Basic understanding of digital marketing or Account-Based Marketing
Prior experience in a client-facing role, supporting external customers in a highly professional manner
Ability to assess quickly what a customer needs and translate that into campaign and marketing guidance
Familiarity with marketing and sales tools such as CRMs and MAPs
Analysis, problem solving, and troubleshooting expertise
Highly detail-oriented, with strong organizational skills and a commitment to accountability
Ability to multi-task and perform effectively
Excellent written and verbal communication skills, with a demonstrated history of engaging with C-level stakeholders

Responsibilities

Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with sales
Create and maintain success plans to track progress against client goals
Provide best practice guidance and proactive, data-driven support to clients to nurture progress with ML
Ensure clients are equipped with clear strategies to meet their business goals and optimize their ABM efforts by leveraging ML data and industry best practices
Provide additional support to other team members as an expansion resource on complex client accounts as needed
Develop and maintain functional expertise in ML solutions, digital advertising, and ABM to provide guidance to clients as a trusted advisor
Manage process delivery support from ML, including the engagement of other teams and resources as necessary
Partner with Campaign Operations to ensure that all client campaigns are run successfully, accurately, and on-time
Regularly report on progress, performance, and future recommendations to ensure continuous client engagement and value realization
Act as a client advocate to remove obstacles to success, minimize escalations, and relay feedback and enhancement requests internally

Skills

Key technologies and capabilities for this role

Client ManagementAccount ManagementB2B MarketingCustomer ExperienceDocumentation

Questions & Answers

Common questions about this position

What compensation and benefits does Madison Logic offer?

Madison Logic provides access to competitive compensation and benefits that reward your contributions, along with a lifestyle spending account benefit for wellness and work-from-home perks.

Is this role remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Associate Client Experience Manager role?

The role requires skills in understanding client goals and KPIs, providing data-driven support, developing expertise in ML solutions, digital advertising, and ABM, and collaborating with sales and operations teams.

What is the company culture like at Madison Logic?

The culture is built on values of Accountability, Team, Urgency, Respect, Integrity, and Innovation, with a focus on belonging, professional development, employee recognition, global exposure, and yearly team offsites.

What makes a strong candidate for this position?

Strong candidates will have experience in client management, data-driven strategy, ABM, digital advertising, and the ability to collaborate across teams while acting as a trusted advisor to clients.

Madison Logic

Provides Account-Based Marketing solutions

About Madison Logic

Madison Logic provides Account-Based Marketing (ABM) solutions aimed at helping businesses improve their sales processes and marketing returns. Their services include ABM Content Syndication, ABM Display Advertising, and LinkedIn Social Advertising, which focus on delivering relevant content to potential customers at key moments in their buying journey. Madison Logic's offerings integrate with major platforms like Marketing Automation Platforms and Customer Relationship Management systems, facilitating better collaboration and informed decision-making based on data. Unlike many competitors, Madison Logic operates on a subscription and performance-based pricing model, ensuring clients can see tangible results in terms of pipeline growth and revenue. The company's goal is to assist enterprises in optimizing their marketing strategies to drive faster revenue generation on a global scale.

New York City, New YorkHeadquarters

2005Year Founded

$972.7KTotal Funding

EARLY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health insurance - Insurance plans that meet the needs of you and your family, with generous contributions.

Mental health - Access to Employee Assistance Programs and wellness benefits.

Retirement benefits - 401k (US) and Pension (international) plans with a generous annual employer match.

Educational benefits - Educational reimbursement (global) and employer-paid student loan contributions (US).

Professional development - Global mobility program and access to LinkedIn Learning materials.

Employee recognition - Receive points each month and recognize peers for a job well done!

Monthly allowance - Monthly allowance valued at $100 per month to redeem in gift cards or cash.

Anniversary rewards - Get rewarded each year for your anniversary at Madison Logic.

Paid time off - Flex days, volunteer days, and generous PTO.

Flexible or remote work - Work from home or create a hybrid schedule if you are near an office location.

Legal & Financial Services Benefits

Wellness Initiatives like Gym Membership Discounts

Employer-paid Life, AD&D and Short-term Disability insurance.

Risks

Shift towards consumer channels may dilute B2B focus.

Over-reliance on AI tools could impact personalized customer interactions.

Dependency on third-party technologies like Gong may pose risks if partnerships change.

Differentiation

Madison Logic integrates seamlessly with major platforms like CRM and LinkedIn.

The ML Platform uses proprietary data to identify accounts likely to purchase.

Madison Logic offers a comprehensive suite of ABM services, including content syndication and display advertising.

Upsides

Increased investment in AI tools enhances Madison Logic's data-driven strategies.

Integration with Gong boosts sales and marketing collaboration for smarter decision-making.

ABM Connected TV launch enhances targeting and visibility in digital marketing.

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