Associate Account Manager - Brand Partnerships

Employment Type: Full-Time Location Type: Remote Salary: Not Specified

Position Overview

Join Vetcove's growing team and help us revolutionize how veterinarians purchase essential supplies. Vetcove provides eCommerce and mobile platforms that allow veterinary practices to compare and buy from all their vendors in one centralized location. Our community, comprising over 17,000 veterinary hospitals, serves millions of animals annually across all 50 states, employing tens of thousands of veterinarians. We are a venture-backed, growth-stage company, supported by prominent investors, on a mission to modernize the over $50 billion animal health industry. Our core mission is to enable veterinary organizations to dedicate more time to animal care and less time to administrative tasks like shopping and vendor comparison.

The Associate Account Manager on Vetcove’s Brand Partnerships team plays a crucial role in supporting and maintaining relationships with our most significant partners. This involves providing expertise in marketing campaigns and excelling in project management to deliver exceptional customer service. This position offers a unique opportunity to build and manage key client relationships, become a knowledgeable expert on our platform and products, and serve as the primary contact for partners throughout the campaign lifecycle. Reporting to a Senior Account Manager, this role will initially focus on supporting the management of Vetcove’s largest partners, with the potential to manage SMB accounts independently over time. Exceptional candidates will receive mentorship from their managers, with the long-term goal of managing larger accounts.

This role requires close collaboration with our Data Scientists and other Account Managers to foster client relationships, educate advertisers, implement strategic marketing campaigns, and manage the creation and delivery of key performance insights and recommendations aligned with campaign objectives. The ideal candidate is analytical, detail-oriented, and possesses the drive and capability to thrive in a high-growth environment. Strong collaboration skills and a preference for client-facing roles are essential. Success in this position hinges on robust project management skills with a strong emphasis on client service, and the ability to excel in a dynamic, team-oriented setting while meeting partner goals and objectives.

Responsibilities

• Serve as the primary point of contact for day-to-day client communications and oversight.
• Collaborate with the Senior Partner Account Manager on recurring client tasks.
• Manage campaign execution from a project management perspective to ensure all campaign requirements and timelines are met.
• Generate and analyze detailed campaign reports, providing clients with in-depth insights and recommendations for performance optimization.
• Work collaboratively with data scientists and other account managers to develop compelling narratives and demonstrate customer value through comprehensive business reviews and strategic engagements, including phone calls and on-site meetings.
• Educate and guide new and existing clients on best practices, onboard new clients, and proactively identify and address areas for improvement.
• Nurture client relationships to ensure they understand Vetcove's value proposition and how it aligns with their long-term strategies.

Requirements

• 1+ Years of experience in account management.
• Exceptional verbal, written, and presentation skills.
• Excellent time and process management skills.
• Strong analytical skills.
• Experience in developing client-facing reports with actionable insights and recommendations.
• Experience in developing and presenting data analyses and partner business reviews.
• Experience in compiling, documenting, and communicating client requirements to internal stakeholders (e.g., Finance, C-Suite).

Company Information

Vetcove is a growing company dedicated to modernizing the animal health industry through its innovative eCommerce and mobile platforms. We empower veterinary practices by simplifying their procurement processes, allowing them to focus more on patient care. As a Y Combinator and venture-backed growth stage company, we are backed by notable investors and are committed to building a team of exceptionally talented and passionate individuals.