Assoc Mgr,Practice Mgt at CVS Health

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

2 or more years of experience in a supervisory role
Ability to work flexible hours as needed, with occasional evenings
Proficient PC skills
US work authorization
Strongly Preferred
Bachelor's or Master's Degree in a related field
5 or more years of experience in a supervisory role within a clinical setting
Where necessary, fluency in Spanish or other languages spoken by people in the communities we serve
Preferred
Experience with Google Suite
Other Skills
A passion for mentorship and team development
Ability to drive the culture of your center that is collaborative, patient-centric and oriented toward driving results for our current patients and growing our impact with new patients while making it a Great Place to Work for our teams

Responsibilities

Hire, train, supervise, coach, mentor and manage a multi-disciplinary team of 15+
Ensure the center is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Values and Service Behaviors at all times
Ensure clinic operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed
Ensure that we are providing an Unmatched Patient Experience and provide service recovery as needed
Drive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles and best practices for preventive care are being followed
Support the clinical and service team in achieving a variety of patient experience, clinical outcomes and team member experience metrics
Lead the implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows
Ensure our patient scheduling processes are executed efficiently
Oversee our clinical and community areas, including handling any building-related issues in partnership with our Facilities team; serve as the point of contact for our alarm monitoring company, who may contact you if the alarm is tripped after hours
Use Oak Street Health's proprietary software, reporting systems and chosen EMR to monitor completion of a variety of tasks and workflows
Partner with the Center Medical Director and Associate Outreach Manager to lead the center as a triad and make collaborative decisions that support the best interests of the patients and team and drive profitability for the center
Other duties as assigned

Skills

Key technologies and capabilities for this role

Staff ManagementTeam SupervisionClinic OperationsPatient ExperienceHealthcare OperationsStaff TrainingMentoringSchedulingService RecoveryOperations Leadership

Questions & Answers

Common questions about this position

What are the main responsibilities of the Associate Practice Manager?

The role involves leading and managing operations at a single primary care clinic, supervising a multi-disciplinary team of 15+, ensuring smooth clinic operations, driving patient satisfaction and clinical outcomes, and partnering with leadership for collaborative decisions.

How large is the team managed by the Associate Practice Manager?

The role requires hiring, training, supervising, coaching, mentoring, and managing a multi-disciplinary team of 15+.

Is this a remote position or does it require on-site work?

This is an on-site role at a single primary care clinic location, involving daily management of clinic operations and team.

What is the company culture like for this role?

The culture emphasizes building a Great Place to Work with engaged and thriving teams, demonstrating Values and Service Behaviors, and providing an Unmatched Patient Experience.

What experience or skills make a strong candidate for this position?

Strong candidates have leadership experience managing multi-disciplinary teams of 15+, skills in clinic operations, staff development, patient experience metrics, and familiarity with EMR systems and operational software.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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