Customer Service Representative
Beyond FinanceFull Time
Entry Level & New Grad
Key technologies and capabilities for this role
Common questions about this position
This information is not specified in the job description.
The role requires strong communication skills for interacting with customers via phone, email, and occasionally in person, patience, kindness, the ability to listen to needs, and problem-solving in a fast-paced environment.
Octopus Energy has a unique, human-centered culture that avoids bureaucracy, treats employees and customers as individuals with sincerity and spontaneity, and features an enthusiastic, determined, and curious team passionate about revolutionizing the energy sector.
Expect a fast-paced, constantly evolving environment with new challenges daily, where you'll solve unprecedented problems, learn continuously, and contribute to change through asking questions and sharing ideas.
Strong candidates are motivated individuals who share Octopus Energy's values, care about the planet's future, thrive on challenges in a dynamic environment, and are ready to provide sincere, patient customer support.
Provides affordable green energy solutions
Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.