Assistenza Clienti at Octopus Energy

Ancarano, Abruzzo, Italy

Octopus Energy Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Renewable Energy, EnergyIndustries

Requirements

  • Persone che amano aiutare i clienti
  • Persone con mentalità aperta
  • Persone che comprendono l’importanza della sostenibilità e della rivoluzione verde
  • Persone propositive
  • Persone responsabili
  • Persone che amano celebrare i propri successi
  • Disponibilità immediata
  • Capacità di lavorare full-time in presenza presso l’ufficio di Ancarano

Responsibilities

  • Parlare con i clienti al telefono, via e-mail e a volte di persona per rispondere ai loro dubbi e domande
  • Parlare occasionalmente con altri fornitori di energia
  • Fornire un servizio clienti completo, gestendo l’intera esperienza del cliente su qualsiasi argomento senza trasferimenti tra reparti
  • Ascoltare i bisogni dei clienti e trovare soluzioni alle loro richieste con pazienza, gentilezza e impegno
  • Affrontare problemi nuovi e inaspettati in un ambiente frenetico, facendo domande, condividendo idee e portando avanti il cambiamento
  • Contribuire alla crescita dell’azienda trovando soluzioni straordinarie alle domande dei clienti

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportEmail CommunicationProblem SolvingClient RelationsEmpathyPatienceItalian Language

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the Customer Assistance role?

The role requires strong communication skills for interacting with customers via phone, email, and occasionally in person, patience, kindness, the ability to listen to needs, and problem-solving in a fast-paced environment.

What is the company culture like at Octopus Energy?

Octopus Energy has a unique, human-centered culture that avoids bureaucracy, treats employees and customers as individuals with sincerity and spontaneity, and features an enthusiastic, determined, and curious team passionate about revolutionizing the energy sector.

What kind of work environment should I expect?

Expect a fast-paced, constantly evolving environment with new challenges daily, where you'll solve unprecedented problems, learn continuously, and contribute to change through asking questions and sharing ideas.

What makes a strong candidate for this role?

Strong candidates are motivated individuals who share Octopus Energy's values, care about the planet's future, thrive on challenges in a dynamic environment, and are ready to provide sincere, patient customer support.

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters
2016Year Founded
$2,476.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Automotive & Transportation, EnergyIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
401(k) Company Match
Parental Leave
Flexible Work Hours
Company Equity
OE Group Share Scheme

Risks

Increased competition in renewable energy may impact market share.
Rapid international expansion exposes Octopus to geopolitical risks.
£3 billion repayment to UK government could strain financial resources.

Differentiation

Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.
The company leads in electric aircraft charging with AeroVolt collaboration.
Octopus Energy's global reach includes partnerships in Brazil and Japan.

Upsides

'Zero Bills' initiative could revolutionize sustainable living in the UK.
Partnership with Energisa opens South American renewable energy market.
Investment in Ocergy enhances offshore wind capabilities globally.

Land your dream remote job 3x faster with AI