Assistente de Atendimento ao Cliente (Vaga Afirmativa para PCDs) at IQVIA

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Life SciencesIndustries

Requirements

Ensino Médio completo
Disponibilidade para atuar presencial 4x em São Paulo
Familiaridade com Pacote Office (Excel)
Perfil organizado e proativo
Comunicação assertiva
Pessoa com Deficiência (PCD) - vaga exclusiva

Responsibilities

Aprender a responder dúvidas de clientes e registrar informações no sistema
Desenvolver habilidades de comunicação para criar boas relações com os clientes
Entender as necessidades dos clientes e ajudar a encontrar soluções
Apoiar a comunicação entre os clientes e outros times da empresa (como Gestão de Contas e Suporte)
Trabalhar em parceria com colegas de equipe, oferecendo suporte sempre que necessário

Skills

Key technologies and capabilities for this role

ExcelPacote OfficeComunicaçãoAtendimento ao ClienteOrganização

Questions & Answers

Common questions about this position

Is this position remote or onsite?

The role requires availability for onsite work 4 days a week in São Paulo.

What are the minimum requirements for this job?

Candidates need a completed high school education, familiarity with Microsoft Office (Excel), an organized and proactive profile, and assertive communication.

What is the salary for this position?

This information is not specified in the job description.

What is the company culture like at IQVIA?

IQVIA is committed to a diverse and inclusive work environment, aiming to attract and retain the best talent regardless of gender, race, disability, or other characteristics.

Who is eligible to apply for this role?

This is an exclusive position for People with Disabilities (PCDs).

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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