Assistant Store Manager (Sur La Table) at CSC Generation

North Bethesda, Maryland, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Ability to communicate verbally and work cooperatively with associates and customers
Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources
Adhere to applicable wage and hour laws and accurately record time worked according to company policy
Ensure compliance with company policies, procedures, SOPs, store safety, and cleanliness standards

Responsibilities

Support the recruitment, training, and ongoing development of a high-performing team to meet business needs in culinary and retail
Provide coaching and feedback to ensure team members deliver outstanding customer experience
Assist in development plans to support individual and team growth
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture
Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty
Partner with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals
Analyze daily performance metrics, apply insights to drive results, and lead follow-ups with the team to ensure execution
Consistently meet or exceed monthly sales goals, contributing to overall store revenue (measured by KPIs such as individual sales volume, average transaction value, and customer conversion rates)
Assist with daily store operations, ensuring compliance with company policies and procedures
Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising
Ensure store safety and cleanliness, addressing any maintenance needs promptly
Assist with maintaining the accuracy and integrity of associate records, including time and attendance data, food safety certifications, and personal information
Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained, and consistently followed
Assist in cultivating a positive store culture focused on #bestincenter service

Skills

Retail Management

Team Leadership

Staff Recruitment

Employee Training

Performance Coaching

Customer Service

Brand Representation

Product Knowledge

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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