Assistant Store Manager - Golf Galaxy at Dick's Sporting Goods

Henderson, Nevada, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Sporting GoodsIndustries

Requirements

High school diploma or equivalent
1-3 years of retail management experience

Responsibilities

Oversee store operations in assigned area to drive brand and operational excellence
Ensure team delivers hassle-free and engaging customer service
Prioritize teammate coaching, development, and wellbeing
Monitor financial metrics, store performance, and short/long-term planning
Directly manage teammates in Operational Departments (Front End, Freight, Operations) and dotted-line manage others as Head Coach
Hold teammates accountable for operational guidelines, brand standards, customer service expectations, and company policies
Identify teammate capabilities and readiness for new roles
Ensure Operations Departments meet standards (e.g., Scan & Activate, SIM compliance, claims compliance, SFS/BOPIS fulfillment, speed of checkout, supply ordering, known theft log, stockroom organization, cash handling, LP audits)
Ensure compliance with company operational processes (e.g., cash handling, safety requirements, LP audits)
Function as store "Shrink Coach" and ensure compliance with Loss Prevention programs
Monitor email communication and ensure tasks are executed on time
Execute back-office procedures (e.g., applicant flow, pre-hire/new-hire paperwork, I-9 compliance, background checks, terminations, personnel changes, corrective actions, payroll/timekeeping, personnel files, attendance tracking, state paperwork)
Interview and recommend hiring for hourly Operations teammates, reviewing applications and using interview guides
Ensure team onboarding and training
Handle teammate discipline, appraisals, performance matters, recommendations for termination and advancement
Drive customer experience at Front End by training and coaching associates to engage every customer
Manage payroll to meet budget, schedule based on customer traffic, analyze sales reports, and adjust accordingly

Skills

Key technologies and capabilities for this role

Customer ServiceTeam ManagementStore OperationsInventory ManagementLoss PreventionCash HandlingFreight HandlingBOPIS Fulfillment

Questions & Answers

Common questions about this position

What is the employment type for the Assistant Store Manager position?

The position is full-time.

Is this a remote position or does it require working in a store?

This is an in-store leadership role overseeing store operations and managing teammates in a retail environment, so it is not remote.

What are the key responsibilities that show required skills for this role?

Key skills include driving operational excellence, teammate coaching and development, ensuring compliance with operational standards like cash handling and LP audits, managing back-office procedures such as hiring and payroll, and delivering customer service.

What is the company culture like at Golf Galaxy?

The culture emphasizes a people-first approach, teammate coaching and wellbeing, inclusive and diverse workforce, genuine helpful service, and passion for growing the game of golf.

What makes a strong candidate for the Assistant Store Manager role?

A strong candidate is passionate about golf, experienced in retail operations and team leadership, skilled in coaching and development, and capable of managing financial metrics, compliance, and back-office tasks.

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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