Assistant Night Manager Full Time at BJ's Wholesale Club

Walnut Creek, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Work closely with the Assistant Club Manager of Merchandise
Ensure merchandise is properly stocked and available for sale
Maintain presentation standards
Deliver a positive member experience
Oversee the nightly execution and performance of merchandise department tasks
Direct the work of the overnight team (no direct supervisory responsibilities)
Coach, teach, and develop all overnight team members to ensure Grand Opening Look Daily (GOLD) standards
Teach, develop, and motivate team members for successful execution of club merchandising
Ensure merchandise is available for sale in proper quantities throughout the club
Serve as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts
Complete yearly certification for a forklift license
Demonstrate inclusive behavior, make ethical choices, and approach work with a positive and solution-oriented mindset
Foster open communication and trust
Acknowledge others’ contributions and support team success
Ensure daily execution of GOLD Member Standards and reinforce key service behaviors (Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; Listen, Apologize, Solve, Thank (LAST))
Engage with Members in a friendly and helpful manner
Address Member questions or concerns promptly and escalate unresolved issues
Consistently deliver GOLD Standards
Perform daily responsibilities with accuracy and consistency to support club goals and performance targets
Practice cost discipline

Responsibilities

Directing the work of the overnight team
Coaching, teaching, and developing overnight team members to meet GOLD standards through excellent merchandising
Teaching, developing, and motivating team members for club merchandising execution
Serving as Manager on Duty (MOD), managing club operations, team leadership, and Member engagement
Obtaining and maintaining yearly forklift license certification (BJ’s covers costs and training)
Creating a safe and collaborative environment through open communication and trust
Celebrating team members by acknowledging contributions and supporting success
Guaranteeing service excellence by executing GOLD Member Standards and service behaviors
Engaging Members to create a positive shopping experience
Responding to Member needs and escalating issues as necessary
Maintaining club standards and contributing to financial performance through cost discipline