Assistant Night Manager Full Time at BJ's Wholesale Club

Oaks, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Ability to work closely with the Assistant Club Manager of Merchandise
No direct supervisory responsibilities but ability to direct the work of the overnight team
Skills to coach, teach, and develop overnight team members to ensure Grand Opening Look Daily (GOLD) standards
Ability to teach, develop, and motivate team members for successful execution of club merchandising
Serve as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts
Must complete yearly certification for a forklift license (BJ’s covers applicable costs and training)
Demonstrate inclusive behavior, make ethical choices, and approach work with a positive and solution-oriented mindset
Foster open communication and trust in a safe and collaborative environment
Acknowledge others’ contributions and support team success
Ensure daily execution of GOLD Member Standards and reinforce key service behaviors (Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; Listen, Apologize, Solve, Thank (LAST))
Engage with Members in a friendly and helpful manner
Address Member questions or concerns promptly and escalate unresolved issues
Maintain club standards and deliver GOLD Standards consistently
Perform daily responsibilities with accuracy and consistency to support key performance areas
Use supplies responsibly and follow scheduling expectations to stay within labor and supply goals
Complete tasks efficiently and accurately following best practices
Understand how the role impacts key club metrics and contribute to department performance

Responsibilities

Ensure merchandise is properly stocked and available for sale
Maintain presentation standards
Deliver a positive member experience
Oversee the nightly execution and performance of merchandise department tasks
Direct the work of the overnight team
Coach, teach, and develop all overnight team members to ensure GOLD standards through excellent merchandising
Ensure merchandise is available for sale in proper quantities throughout the club
Serve as Manager on Duty (MOD) for club operations, team leadership, and Member engagement as needed
Complete yearly forklift license certification
Live company values by demonstrating inclusive behavior, ethical choices, and a positive mindset
Create a safe and collaborative environment with open communication and trust
Celebrate team members by acknowledging contributions and supporting success
Guarantee service excellence by executing GOLD Member Standards and reinforcing GAA and LAST behaviors
Create positive member experiences through friendly engagement
Respond to Member needs promptly and escalate issues when necessary
Consistently deliver GOLD Standards across the club
Contribute to club goals by performing responsibilities accurately to meet or exceed targets
Achieve financial performance through cost discipline, efficient task completion, and following best practices