Assistant Manager at S&P Global

Islamabad, Islamabad, Pakistan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Market IntelligenceIndustries

Requirements

Minimum of a Bachelor's/College degree in Economics, Finance or equivalent
Strong knowledge in finance and understands the business models of companies within our covered industries
Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask effectively
Team-player mentality with strong collaboration skills
Can independently see projects/initiatives through to completion
Flexible to changes in a dynamic environment
Proficiency with the S&P Capital IQ Pro and S&P Capital IQ Platforms

Responsibilities

Support associates who answer client queries by leveraging working knowledge of the platform, knowledge of multiple industries, and expert soft skills
Identify and develop new associates’ strengths to set them up for success in other parts of the commercial organization
Develop leadership qualities by helping associates set and achieve goals aligned with the company’s vision, instilling a growth mindset, and leading by example
Serve as a subject matter expert and trainer for associates on product and industry knowledge to formulate solutions for client business needs
Oversee a team of associates supporting clients of MI and Cap IQ
Monitor staffing levels throughout the day and adjust as needed (phone, e-mail, chat)
Coordinate scheduling associates with global leads/local management for MI/CIQ coverage
Take lead on technical issues and coordinate with internal stakeholders (site down/Salesforce/CxEngage issues)
Spend a significant portion of the day as a mentor and leader to help newer associates understand best practices and advanced concepts
Ensure customer experience through maintaining quality assurance practices and provide feedback to associates for development
Review and follow-up on actionable surveys received from clients daily
Assist with onboarding tasks and planning for all incoming new hires
Partner with Market Intelligence and Cap IQ trainers by assisting with auxiliary training
Make suggestions regarding product usability, presentation, and data quality
Assist with recruiting and hiring

Skills

Key technologies and capabilities for this role

Client ServicesTeam ManagementLeadershipProduct KnowledgeS&P Global Market IntelligenceCap IQQuality AssuranceSalesforceCxEngageMentoringCustomer ExperienceBusiness Intelligence

Questions & Answers

Common questions about this position

What qualifications are required for the Assistant Manager role?

Candidates need a minimum of a Bachelor's/College degree in Economics, Finance or equivalent, strong knowledge in finance, excellent written and verbal interpersonal skills, team-player mentality, and proficiency with S&P Capital IQ Pro and S&P Capital IQ Platforms.

What does the Client Support team do?

The Client Support team provides support to clients on business intelligence tools through investigative conversations and drives product usage, with the Assistant Manager overseeing associates supporting MI and Cap IQ clients.

What are the main responsibilities of this position?

Responsibilities include supporting associates with client queries using platform and industry knowledge, mentoring and developing associates, overseeing team staffing and scheduling, handling technical issues, maintaining quality assurance, assisting with onboarding and recruiting, and making product improvement suggestions.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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