Assistant General Manager at TerrAscend

Burtonsville, Maryland, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cannabis, RetailIndustries

Requirements

Minimum of one (1) year of management experience in retail, restaurant, food, or other service industry with responsibility for financial results
Cannabis experience a major plus
Excellent leadership and coaching skills; empathy and understanding of your team; servant-leadership experience
Proven track record of working effectively with customers/patients (5+ years preferred)
Ability to create and maintain a customer-focused culture

Responsibilities

Hire, train, schedule and manage staff at the dispensary to achieve established standards, sales and profit objectives as well as customer satisfaction. Ensure that all deadlines are met and take accountability for completion
Drive a culture of positive employee engagement with a strong focus on inclusion & diversity
Develop, coach and consistently execute TerrAscend’s service standards. Ensure consistent execution of steps of service by using tools such as quarterly departmental staff meetings, and customer feedback. Constantly work to improve standards and customer satisfaction
Actively manage inventory, recalls, customer service complaints and pricing to meet cost and sales targets
Effectively manage cash controls and financial reporting. Ensure check register, cash outs, bank logs, inventory and deposits are accurate and executed according to TerrAscend standard
Effectively manage service labor, scheduling and payroll
Maintain a general awareness of cannabis and retail trends to help create innovative and adaptive strategies. Work closely with grower-processors to understand and learn about their products
Work with the General Manager to meet all regulatory requirements. Correct all violations with a sense of urgency
Work with TerrAscend’s corporate office (finance, marketing, HR) to ensure standards are met
Maintain open lines of communication with staff, both management and hourly employees. Promote open feedback from retail staff, medical professional team, and marketing department
Oversight of Safety and Facility Management
Become a subject matter expert in the state specific cannabis systems (i.e. MJ Freeway, metrc, Dutchie, Leaf)

Skills

Staff Management

Scheduling

Performance Management

Merchandising

Customer Service

Employee Training

Sales Objectives

Profit Management

Employee Engagement

Diversity & Inclusion

Service Standards

TerrAscend

Produces and sells cannabis products and services

About TerrAscend

TerrAscend specializes in producing and selling cannabis products for both medicinal and recreational use. The company grows cannabis plants and processes them into various forms, including dried flower, oils, and edibles, which are then sold through their own retail brands and other distribution channels. Unlike many competitors, TerrAscend has a comprehensive business model that includes cultivation, processing, manufacturing, and retail, allowing them to control the quality of their products from start to finish. Their goal is to provide high-quality cannabis offerings while ensuring compliance with safety and efficacy standards, and they aim to expand their market presence through strategic acquisitions and innovation.

Ontario, CaliforniaHeadquarters

2017Year Founded

$19.9MTotal Funding

IPOCompany Stage

Food & Agriculture, BiotechnologyIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Employee Assistance Program

Paid Parental Leave

Short & Long Term Disability

Flexible Spending Account

Wellness Program

Employee Discount

Paid Vacation

Risks

High competition in Ohio may impact TerrAscend's profitability.

The 12.75% interest rate on debt financing could strain financial resources.

Reliance on promotions like 'Green Wednesday' may indicate inconsistent revenue streams.

Differentiation

TerrAscend is a vertically-integrated cannabis company with a global presence.

The company focuses on both medicinal and recreational cannabis products and services.

TerrAscend's strategic acquisitions enhance its growth and market presence.

Upsides

TerrAscend's entry into Ohio expands its footprint to six states.

The $140M financing strengthens TerrAscend's financial position for future growth.

Innovative product offerings like Legend mini pre-rolls boost brand visibility.

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