Manager, Contact Center Operations
JerryFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
San Jose, California, United States
Key technologies and capabilities for this role
Common questions about this position
The base pay is $25/hour plus performance commission, with annual earning potential up to $65,000+ per year and room for further growth.
This is a full-time in-person role located in North San Jose, CA.
A Bachelor’s degree is required, along with being based in the Bay Area and available for in-person full-time work. Strong communication skills are needed, and prior experience in education, operations, customer service, or team leadership is a plus.
Benefits include health insurance, paid sick leave, 401K retirement plan with match, and 6–8 weeks annual shutdown.
The growth path goes from Center Manager to Regional Manager to Regional Director, with full training, support, clear benchmarks, feedback, and career acceleration opportunities.