Assistant Account Executive

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding an Assistant Account Executive to their growing team!

Position Overview

Collaborates with the team to consistently deliver high-quality customer service and ensures service standards including execution, delivery, and retention are achieved. Provides efficient, professional, and courteous service to clients, by phone, in writing, and in person. The role is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.

Responsibilities

• Provides daily administrative support to designated Producers and Account Executives and existing clients. Support includes but is not limited to gathering and preparing renewal information such as loss runs, drivers lists, experience mod worksheets for the Producer and Account Executive.
• Processes Endorsement requests, certificates of insurance, Evidence of insurance, Cancellation Processing, as well as support duties as assigned by the Account Executive, Producer, and/or Manager of Service.
• Assists clients with the reporting of claims, maintains contact during the settlement process of the claim, and updates applicable production staff on the status of the claims.
• Processes and follows-up on operational duties linked to new/existing accounts, risk management, marketing support, order entry, etc.
• Ensures that all assigned transactions are executed in a timely and accurate manner, and that all documentation is maintained to standards.
• Occasional contact with clients to ensure that they are informed about insurance.
• Educates and coaches business partners on insurance products, compliance, and operational duties.
• Invoices all applicable accounts and processes premiums when required.
• Maintains current files and prepares policy renewal questionnaires, recommending coverage enhancements to the Account Executive.
• Works expiration lists prior to renewal for customer contact and improved retention.
• Performs agency system client updates and inputs into the system according to department procedures.

Competencies & Qualifications

• Ability to analyze complex insurance situations, needs, and options and communicate these options both verbally and in writing in a clear, concise manner.
• Must be able to work independently with limited supervision.
• Must be able to prioritize and effectively manage multiple tasks at once.
• Intermediate computer skills with demonstrated knowledge of Microsoft Word, Excel, and PowerPoint.
• Strong verbal and written communication and negotiation skills.
• Ability to deal with problems involving clients and staff, as well as vendors.
• Ability to demonstrate attention to detail with a high degree of accuracy.
• Ability to multitask and prioritize a variety of activities.
• Ability to demonstrate a “client first” attitude.
• Ability to work effectively on a team.

Education & Experience

• Minimum of 5 years related experience in the insurance industry.
• Knowledge of Applied Epic is highly preferred.
• High school diploma; college degree preferred.
• Property & Casualty License.

Compensation

• Pay Transparency Range: $60,000 - $90,000 USD
  • This range represents the estimated low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to performance, location, and experience. The range listed is just one component of FRP's total compensation package for employees.

Company Information

Foundation Risk Partners is one of the fastest growing insurance brokerage and consulting firms in the US.

Disclaimer

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties.