Bilingual Collections Specialist
GoodleapSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Financial TechnologyIndustries
Requirements
Candidates must possess advanced fluency in English, along with the ability to communicate effectively in Spanish, both verbally and in writing. A high school degree is required, and experience in service and customer support roles is preferred. Strong listening skills, good written and verbal communication skills, and attention to detail are also necessary.
Responsibilities
As an Inbound ASD Support Representative, you will handle inbound customer contacts requiring advanced English & Spanish fluency, providing support for balance inquiries, payoff information, and general payment support. You will collaborate with other departments both in the Santiago and Boston offices, handle document handling, validation, and general inbox tasks, and gracefully deal with changes in a fast-paced environment while multitasking. You will also meet and exceed departmental key performance indicators and service level agreements, and carry a positive and energized approach when interacting with customers and partners, reflecting Forward Financing’s core values.
Skills
Customer Service
Bilingual English & Spanish
Verbal & Written Communication
Multitasking
Document Handling
Validation
Team Collaboration
Adaptability
Positive Customer Interaction
Forward Financing
Provides fast funding solutions for small businesses
About Forward Financing
Forward Financing offers fast and flexible funding solutions to small businesses in the United States, focusing on those who may not qualify for traditional bank loans. Their main product is a merchant cash advance, which provides a lump sum of cash in exchange for a percentage of future sales, allowing for quick funding often within 24 hours. Unlike traditional lenders, Forward Financing operates in the alternative lending space, providing a more accessible application process, though at higher fees due to the increased risk. The company's goal is to support small business growth by offering reliable funding while adhering to high ethical standards.
Key Metrics
Boston, MassachusettsHeadquarters
2012Year Founded
$365MTotal Funding
DEBTCompany Stage
Fintech, Financial ServicesIndustries
201-500Employees