Credit Strategy Lead
Settle110,000 - 160,000 USD/year
- Full Time
- Junior (1 to 2 years)
£34,000 – £37,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
Candidates should possess strong litigation experience on secured loans, including experience with motor finance repossessions, and a proven ability to manage complex cases, make sound decisions, prepare court documentation, and identify appropriate exit strategies. They should also have at least 5 years of experience in arrears management and a thorough understanding of FCA rules, including MCOB and CONC.
Responsibilities
The Arrears & Litigation Executive will proactively service customer requests efficiently and professionally, manage all customer service-related inbound communication, ensure accurate issuance of regulatory transactional documentation, identify situations requiring specialist handling, and handle customer complaints, including logging, investigating, and aiming for resolution. They will also support Operations Leaders by handling customers in financial difficulty and arrears while achieving departmental service levels, upholding company standards, and complying with all relevant Company and regulatory obligations.
Skills
Customer Support
Financial Difficulties
Regulatory Compliance
FCA Rules
MCOB
CONC
Operational Support
Tandem Bank
Digital bank offering green financial solutions
About Tandem Bank
Tandem Bank provides digital financial services with a focus on environmentally friendly solutions. It offers a variety of products including personal loans, home loans, mortgages, car finance, and savings accounts, catering to individuals in the UK. The bank's approach to lending emphasizes green initiatives, aiming to minimize the environmental impact of its customers. Tandem generates revenue through interest on loans and fees from savings products. What sets Tandem apart from other banks is its strong commitment to sustainability, demonstrated by financing significant CO2 reductions and collaborating with partners like Oplo and Allium to enhance its green offerings. The goal of Tandem Bank is to provide fair financial solutions while promoting environmental responsibility.
Key Metrics
Blackpool, United KingdomHeadquarters
2013Year Founded
$164.3MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Fintech, Social Impact, Financial ServicesIndustries
201-500Employees