Area Training Partner at Wonder

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurant, Hospitality, Food ServiceIndustries

Requirements

Minimum of 3 to 5 years of experience in training, operations, or a related field within the QSR or fast-casual restaurant industry
Proven experience in implementing and scaling training programs across multiple locations
Strong organizational skills with the ability to manage multiple programs and track progress effectively
Ability to collect and analyze data to drive intentional strategy and improved performance
Excellent communication and interpersonal skills, with the ability to influence and build strong partnerships with leadership
Ability to use Excel and other systems and tools
Must live in Boston or the surrounding area
Willingness to spend 60-70% of time in the field, with travel as required to support training execution

Responsibilities

Maintain and update the MIT roster & training schedule templates, including location planning and progress tracking, to manage the balanced deployment of MITs throughout their training
Own the Training Restaurant program and certifications, working with Market Leadership to drive best-in-class results, both in program execution and quality of outcomes
Establish new Training Locations and hubs within the market to enable scalable growth and reduced time-to-readiness, while maintaining quality execution and performance
Spend 60-70% of the time in the field, supporting execution and action planning for Wonder training programs, including MIT execution, training and cross-training, and validation progress
Facilitate orientations, training workshops, new manager training, ongoing manager development, train-the-trainer, and other learning initiatives
Collaborate with the Market Director to create development plans aligned to market needs and to manage weekly check-in cadence to ensure program consistency and alignment
Manage training validation reporting across all roles, partnering with Operations Leadership to drive cross-training and developmental outcomes
Partner with the Market Director and Regional Managers to develop strategic training plans that drive results on specific operational and training needs in the region
Conduct and document restaurant visits with Area Leaders of Training to assess training effectiveness and identify skills and talent development opportunities
Manage feedback for all training programs through post-training surveys, onsite visits, and other methods
Partner with the Market Director, Regional Manager, and NSO team to ensure a strong bench of trainers and consistent execution of training standards for New Store Openings
Build and implement tools to support development and training execution within stores, in collaboration with Learning and Development content team

Skills

Training Program Management

Manager Training

Train-the-Trainer

Training Schedule Planning

Progress Tracking

Restaurant Operations

Leadership Development

Field Training Execution

Strategic Planning

Reporting

Cross-Training

Workshop Facilitation

Wonder

Curated multi-restaurant meal delivery service

About Wonder

This company excels in the food delivery industry by offering a distinctive approach that allows customers to enjoy a curated selection of meals from top chefs and restaurants, all through a single delivery. Its commitment to enhancing dining convenience through advanced on-site cooking technology and efficient delivery systems positions it as a leader in its sector. Working here, one would be part of a team that values streamlined service delivery and culinary excellence, making it an attractive employer for those passionate about food technology and customer satisfaction.

New York City, New YorkHeadquarters

2018Year Founded

$1,507.7MTotal Funding

LATE_VCCompany Stage

Consumer Software, Design, EducationIndustries

1,001-5,000Employees

Benefits

Competitive Salary Package

Equity and 401K matching

Medical Plan

Dental Plan

Vision Plan

Risks

Increased competition from Uber Eats and DoorDash could impact Wonder's market share.

Integration challenges from Grubhub acquisition may affect service quality and efficiency.

Rising fuel costs could increase operational expenses for Wonder's truck-based model.

Differentiation

Wonder operates truck-based restaurants, ensuring fresh, on-site food preparation.

Wonder's acquisition of Grubhub expands its market presence and delivery capabilities.

Partnerships with local farms enhance food quality and appeal to health-conscious consumers.

Upsides

Wonder raised $950M in Series C funding, boosting its growth potential.

Integration of AI for route optimization can reduce costs and improve delivery times.

The trend of ghost kitchens allows Wonder to expand menu offerings without physical space.

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