[Remote] Area Service Leader - HTM - Kansas City at GE Healthcare

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Bachelor's degree from an accredited university, college, or military
Lives in or willing to relocate to Kansas City and/or surrounding areas (primarily remote position)

Responsibilities

Implement the service strategy for the specific site or local geographic area
Drive achievement of operational and commercial business objectives through leading and coaching technical teams
Partner with Market Service Director, local commercial account community, and peer management staff to execute business growth and customer satisfaction
Serve as single point of contact for local critical customer issues related to service and customer support
Develop strong internal and external relationships to improve customer outcomes, market share, and profitability
Act as single point of contact to customers for timely resolution of concerns across support services for assigned region, product, or coverage area
Maintain knowledge of assigned region, coverage area, product lines, configurations, and installations; provide direct access to internal functions
Establish and maintain ongoing technical and business support to assigned customers in designated geographic region or coverage area
Handle departmental operations planning/execution or execution of professional activities within a technical discipline
Manage all resources and logistics for services and maintenance activities on customers' sites/properties, including preventive/remedial maintenance, facility management, and field services engineering
Lead people with ability to hire and develop talent, including direct people management, staffing, and performance development
Utilize in-depth technical knowledge, analytical thinking, and experience to execute policy/strategy
Apply knowledge of best practices, market integration, competition, and differentiating factors
Use judgment to propose solutions outside set parameters for complicated processes with technical variety or interdependent cycles
Act as resource for less experienced colleagues, lead small low-risk projects, explain information, develop team consensus, convey performance expectations, and handle sensitive issues
Function with autonomy guided by policies, with ability to modify procedures as long as end results meet standards (quality, volume, timeliness)

Skills

Key technologies and capabilities for this role

Healthcare Technology ManagementService StrategyTeam LeadershipCustomer Relationship ManagementTechnical SupportBusiness DevelopmentOperational ManagementCustomer Satisfaction

Questions & Answers

Common questions about this position

Is this position remote or does it require relocation?

This is primarily a remote position in or around Kansas City, and the candidate needs to live or be willing to relocate to this and/or surrounding areas.

What is the salary range for the Area Service Leader role?

This information is not specified in the job description.

What leadership skills are required for this role?

The role requires people leadership abilities, including hiring and developing talent, direct people management, staffing, and performance development.

What is the company culture like at GE HealthCare?

GE HealthCare fosters an inclusive environment where every voice makes a difference, emphasizing ambition, innovation, and building a healthier world.

What makes a strong candidate for this Area Service Leader position?

Strong candidates will have in-depth knowledge of a technical discipline, analytical thinking, technical experience to execute strategy, and awareness of best practices, competition, and market differentiation.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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