[Remote] Area Service Leader - Cincinnati, OH / Patient Care Solutions at GE Healthcare

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 6 years of experience in Services & Customer Service Management) for roles in the USA
Advanced experience in Services & Customer Service Management
Ability to hire and develop talent, including direct people management responsibility, staffing, and performance development
In-depth knowledge of a technical discipline, best practices, competition, and market differentiation factors
Legally authorized to work in the United States (no employment visa sponsorship)
Successful completion of a drug screen (as applicable)

Responsibilities

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services for assigned region, product, or coverage area
Maintain knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and serve as the direct access to internal functions to support the customer
Establish and maintain contact to provide ongoing technical and business support to assigned customers in designated geographic region or coverage area
Responsible for departmental operations planning/execution or focused execution of professional activities within a technical discipline, with some autonomy guided by policies or review of end results
Modify procedures and practices as needed, ensuring end results meet standards of quality, volume, and timeliness
Utilize analytical thinking and technical experience to execute policy/strategy, propose solutions outside set parameters for complicated manufacturing processes, and use multiple internal/external sources for decisions
Act as a resource for colleagues with less experience, lead small projects with low risks, explain information, develop skills to bring team members to consensus, convey performance expectations, and handle sensitive issues

Skills

Key technologies and capabilities for this role

Field Service EngineeringPreventive MaintenanceRemedial MaintenanceCustomer SupportPeople ManagementTalent DevelopmentTechnical DisciplineOperations PlanningLogistics ManagementAnalytical Thinking

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What are the education and experience requirements for this role?

For roles in the USA, a Bachelor's degree from an accredited university or college is required, or a high school diploma/GED with at least 6 years of experience in the Job Family Group(s)/Function. For roles outside the USA, advanced experience in Services & Customer Service Management is required, comparable to a Bachelor's degree or high school diploma with relevant experience.

What salary or compensation does this position offer?

This information is not specified in the job description.

What leadership responsibilities does this role involve?

The role requires a people leader with the ability to hire and develop talent, including direct people management responsibility such as staffing and performance development.

What makes a strong candidate for this Area Service Leader position?

Strong candidates will have advanced experience in Services & Customer Service Management, leadership skills to hire and develop talent, in-depth technical knowledge, analytical thinking, and the ability to act as a single point of contact for customer support in a designated region.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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