Area Manager, Hilton Head at AvantStay

Hilton Head Island, South Carolina, United States

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$70,000 – $70,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Short-term Rentals, Vacation RentalsIndustries

Requirements

2+ years of property management experience, ideally with multi-site locations and exposure to working with decentralized teams
1+ years of experience in people management
Experience in Hospitality and/or Real Estate and Accredited Residential Manager (ARM) designation are a plus
Home Owner Relations experience are a plus
Must reside in the designated area
Ability and availability to work weekends, holidays, and with an overall flexible schedule to fit current business needs
Ability to spend a majority of working time standing, walking, and driving to properties
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs
Ability to execute on light maintenance needs
Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines

Responsibilities

Directly supervising and managing market staff (particularly the Assistant Area Manager(s) and Field Operations Agent(s)), including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel
Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property. Additionally, acting as a bridge between the property owners and the internal departments of AvantStay
Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction
Meeting and maintaining AvantStay standards and metrics related to owner satisfaction
Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues
Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market
Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary
Ensuring all homes have appropriate inventory levels of consumables and linens for the select market
Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations
Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets
Traveling daily to various properties within the designated area to oversee operations and ensure compliance
Being part of rotating “On Call” after hours for market support

Skills

Staff Supervision

Team Management

Hiring

Training

Performance Evaluation

Stakeholder Communication

Issue Resolution

Operations Management

Guest Services

Property Management

AvantStay

Luxury short-term rental management platform

About AvantStay

AvantStay offers a hospitality platform focused on short-term rentals, providing tailored experiences for guests. The company uses its own technology to manage bookings and operations, both on-site and remotely. With a presence in over 150 cities and a portfolio of 2,000 luxury properties, AvantStay partners with major platforms like Homes & Villas by Marriott International and facilitates direct bookings through more than 60 online travel agencies (OTAs). Unlike many competitors, AvantStay emphasizes curated experiences and a strong tech infrastructure to enhance guest interactions. The company's goal is to redefine the short-term rental market by delivering high-quality, personalized stays for travelers.

West Hollywood, CaliforniaHeadquarters

2017Year Founded

$185.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, Real EstateIndustries

201-500Employees

Benefits

Insurance, Health & Wellness Package

Performance Bonus & Stock Options

Work From Home

Paternity Leave

Flexible Hours

Paid Time Off, Bereavement Leave, and Paid Holidays

Employee Discount, Company Social Events, Free Lunch or Snacks, and Gym Membership

Diversity Program

Job Training

Professional Development

Risks

Increased competition in the luxury short-term rental market may impact AvantStay's market share.

Recent layoffs may indicate financial instability or operational challenges at AvantStay.

Expansion into new markets may strain resources and lead to integration challenges.

Differentiation

AvantStay offers highly-curated experiences tailored to guests' needs using proprietary technology.

The company operates in over 150 cities with a diversified portfolio of 2,000 properties.

AvantStay partners with major platforms like Homes & Villas by Marriott International.

Upsides

Increased demand for personalized travel experiences boosts AvantStay's growth potential.

The rise of 'workcations' presents an opportunity for AvantStay to market its properties.

Partnership with Allianz Partners enhances AvantStay's appeal with flexible travel options.

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