Appointment Setter CSR (US Healthcare Intake) | With 21K Signing Bonus at A1M Solutions

Makati, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Healthcare, OutsourcingIndustries

Requirements

At least 1 year of BPO work experience
Experience in Healthcare account is an advantage
Excellent verbal & written English skills
Has email support experience
Amenable working onsite in Makati
Willing to work night shifts

Responsibilities

Handle customer inquiries and resolve concerns promptly and professionally
Provide accurate and detailed information about our products/services to customers
Identify and escalate priority issues to the appropriate departments
Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
Maintain customer records and update relevant information in the system
Collaborate with team members and other departments to improve overall customer experience
Meet or exceed individual and team targets

Skills

Key technologies and capabilities for this role

Customer ServiceHealthcare IntakeEmail SupportEnglish CommunicationBPOProblem SolvingCRM Systems

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include competitive salary, health insurance with free dependents, 10% night differential, attendance bonus, paid time off convertible to cash leave credits, and performance appraisal.

Is this position remote or on-site?

This is an on-site position in Makati, with no remote work option.

What skills and experience are required for this role?

Requirements include at least 1 year of BPO work experience, experience in Healthcare accounts as an advantage, excellent verbal and written English skills, email support experience, willingness to work onsite in Makati, and night shifts.

What is the company culture like?

The company prioritizes employee satisfaction, work-life balance, long-term success, life-long learning, strong culture, values-driven leadership, continuous learning, innovation, and an all-inclusive environment.

What makes a strong candidate for this role?

A strong candidate has at least 1 year of BPO experience, preferably in healthcare, excellent English communication skills, email support experience, and is amenable to onsite work in Makati and night shifts.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees