Applications Support Engineer (AU Retail, Hybrid) at Connectly

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
3–5 years of experience in application support and database management
Strong troubleshooting and communication skills
Familiarity with AWS services (SES, DynamoDB) and middleware technologies (Apache Guacamole, Active MQ)
Exposure in the following Tech Stacks: Java, Perl, Python, SQL
Application Support & Monitoring
Database Management (Oracle RDS preferred)
Middleware: Apache Guacamole, Active MQ
AWS Services: RDS (Oracle), SES, DynamoDB
Control-M

Responsibilities

Support and maintain legacy and transitional applications of the organization
Manage portals, databases, middleware, and messaging queues
Provide support for batch processing, job execution and data flows both internally and externally to our partners
Ensure the stability, performance, and availability of applications
Proactively identify and resolve issues before they impact users
Develop and maintain documentation for legacy systems to ensure continuity
Collaborate with internal teams and external partners to deliver reliable solutions
Participate in on-call roster for FMS Application Support team

Skills

Key technologies and capabilities for this role

JavaPerlPythonSQLOracle RDSAWS SESDynamoDBApache GuacamoleActiveMQControl-M

Questions & Answers

Common questions about this position

What is the salary for this Applications Support Engineer role?

This information is not specified in the job description.

Is this a remote or hybrid position, and what are the work hours?

This is a hybrid work setup with a schedule from Monday to Friday, 07:00 AM to 04:00 PM PHT, located at the Mega Tower, EDSA in Metro Manila.

What skills and experience are required for this role?

Candidates need a Bachelor’s degree in Computer Science, IT, or related field, 3–5 years in application support and database management, strong troubleshooting and communication skills, plus familiarity with AWS services (SES, DynamoDB), middleware (Apache Guacamole, Active MQ), and tech stacks like Java, Perl, Python, SQL.

What benefits does ConnectOS offer?

Benefits include hybrid work setup, medical, dental coverage and life insurance from day 1, paid vacation and sick leave with quarterly conversion, competitive salary and annual appraisal, financial assistance, mandatory government benefits and 13th month pay, complimentary sleeping quarters, coffee, office fitness and wellness facilities, regular company events, work-life balance, and career growth opportunities.

What makes a strong candidate for this Applications Support Engineer position?

Strong candidates will have 3–5 years of hands-on experience in application support, database management (especially Oracle RDS), AWS services, middleware technologies, and tech stacks like Java, Perl, Python, SQL, along with excellent troubleshooting skills and the ability to collaborate with teams.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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