Application Tech Support Practitioner at Accenture

Manila, Metro Manila, Philippines

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, IT ServicesIndustries

Requirements

At least 12 months related work experience in Finance & Accounting, Network/Telecom provisioning
Knowledge of an additional language (Spanish, German, Italian, French, etc.) on an advanced level is an advantage
Computer Literacy. Skilled in using basic MS Office applications
Ability to work as a team member
Ability to work creatively and analytically in a problem-solving environment
Desire to work in a non-IT environment and help build a rapidly growing service offering (Telecom Expense Management)
Good oral and written communication skills
Good customer service skills
Flexibility

Responsibilities

Validates the uploaded invoices against the inventory, contract compliance and other predefined criteria to ensure accuracy of the invoice content and raises and manages disputes with vendor until closure
Performs optimization process on predefined criteria such as but not limited to ASPU, Zero Usage, Top Spender. Performs in-depth analysis based on the available invoice data and provide recommendation per subscription to optimize
Performs client data migration and consistently checks telecom inventory to ensure database accuracy
Identifies and creates specific invoice handlers for invoice collection and audit process
Ensures that invoices in scope for AP portal are uploaded timely and accurately for payment processing to avoid late payment fees
Records and tracks all activities using the prescribed tool and reports
Ensures accurate update of client’s inventory of telecom circuits, equipment, and services through the TEM processes
Alerts immediate lead of any potential customer service problems or issues
Develops strong working relationships within the team and demonstrate uncompromising commitment to client and Accenture core values
Seeks opportunities to improve knowledge, skills and performance through various channels such as but not limited to actively participating in Knowledge-Sharing, Brownbag sessions and Trainings

Skills

Key technologies and capabilities for this role

Telecom Expense ManagementInvoice ValidationContract ComplianceDispute ManagementData AnalysisInventory ManagementData MigrationOptimizationAP PortalReporting

Questions & Answers

Common questions about this position

What experience is required for this role?

At least 12 months of related work experience in Finance & Accounting or Network/Telecom provisioning is required. Computer literacy with basic MS Office skills is also needed.

What professional skills are needed for this position?

Key skills include ability to work as a team member, creative and analytical problem-solving, good oral and written communication, good customer service skills, and flexibility.

Is knowledge of additional languages beneficial?

Knowledge of an additional language such as Spanish, German, Italian, French on an advanced level is an advantage.

What is the company culture like for this role?

The role emphasizes developing strong working relationships within the team, commitment to client and Accenture core values, and seeking opportunities to improve knowledge through knowledge-sharing, brownbag sessions, and trainings.

What makes a strong candidate for this position?

A strong candidate has at least 12 months experience in Finance & Accounting or Network/Telecom, team collaboration skills, problem-solving ability, good communication and customer service skills, plus knowledge of additional languages as an advantage.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

Land your dream remote job 3x faster with AI

Try Jobo Free