Application Tech Support Practitioner at Accenture

Gurugram, Haryana, India

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 0-2 years of experience in Service Desk Management
15 years full time education
Proficiency in Service Desk Management (Must To Have)
Strong understanding of incident management processes
Experience with ticketing systems and client communication tools
Ability to analyze and interpret client needs to provide tailored solutions
Familiarity with service level agreements and performance metrics

Responsibilities

Build knowledge and support the team
Participate in Problem Solving discussions
Assist in troubleshooting and resolving client issues effectively
Collaborate with team members to enhance service delivery and client experience
Document client interactions and resolutions to improve future support processes
Act as the ongoing interface between the client and the system or application
Accurately define client issues and design resolutions based on deep product knowledge
Utilize exceptional communication skills to keep systems running and ensure quality

Skills

Key technologies and capabilities for this role

Service Desk ManagementIncident ManagementTicketing SystemsClient CommunicationTroubleshootingProblem Solving

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This position is based at the Gurugram office.

What are the must-have skills for this role?

Must-have skills include Service Desk Management, strong understanding of incident management processes, experience with ticketing systems and client communication tools, ability to analyze client needs, and familiarity with service level agreements and performance metrics.

What experience level is required for this position?

Minimum 0-2 years of experience in Service Desk Management is required.

What is the educational qualification needed?

A 15 years full time education is required.

What does a strong candidate for this role look like?

A strong candidate will have 0-2 years of experience in Service Desk Management, proficiency in the must-have technical skills like incident management and ticketing systems, and exceptional communication skills to interface with clients and resolve issues effectively.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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