Application Tech Support Practitioner at Accenture

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Less than 1 year of experience in Workplace Technology Remote Support
Expert proficiency in Workplace Technology Remote Support
Experience with Server Operating Systems x86 (good to have)
Strong understanding of remote support tools and techniques
Ability to communicate technical information clearly to non-technical users
Familiarity with troubleshooting methodologies and best practices
Experience in documenting technical processes and client interactions

Responsibilities

Build knowledge and support the team
Participate in problem-solving discussions
Assist clients in troubleshooting and resolving technical issues related to workplace technology
Document client interactions and solutions provided to maintain a comprehensive knowledge base
Collaborate with cross-functional teams to enhance service delivery and client satisfaction
Engage in continuous learning to stay updated on the latest technologies and support practices
Provide feedback to improve processes and enhance the overall client experience

Skills

Workplace Technology Remote Support

Server Operating Systems x86

remote support tools

troubleshooting methodologies

technical documentation

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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