Application Tech Support Practitioner at Accenture

Cebu City, Central Visayas, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 1 year of experience in Infrastructure Monitoring
Expert proficiency in Infrastructure Monitoring
Strong understanding of network monitoring tools and techniques
Experience in troubleshooting and resolving infrastructure-related issues
Familiarity with cloud-based monitoring solutions and best practices
Ability to analyze system performance metrics and provide actionable insights
Additional good to have: Experience with Japanese Language

Responsibilities

Perform independently and become a Subject Matter Expert (SME)
Actively participate and contribute in team discussions
Contribute to providing solutions to work-related problems
Assist in the identification and resolution of technical issues to enhance system performance
Collaborate with cross-functional teams to ensure seamless integration of applications
Provide training and support to clients on system functionalities and best practices
Document and track client interactions and resolutions for future reference
Act as the ongoing interface between the client and the system or application, using exceptional communication skills
Accurately define client issues and interpret and design resolutions based on deep product knowledge

Skills

Key technologies and capabilities for this role

Infrastructure MonitoringNetwork MonitoringTroubleshootingCloud MonitoringSystem Performance Analysis

Questions & Answers

Common questions about this position

Is this position remote or office-based?

This position is based at the Cebu office.

What are the required skills for this role?

Expert proficiency in Infrastructure Monitoring is required, along with strong understanding of network monitoring tools, experience in troubleshooting infrastructure issues, familiarity with cloud-based monitoring solutions, and ability to analyze system performance metrics.

What is the minimum experience required?

Minimum 1 year of experience in Infrastructure Monitoring is required.

What does the company culture emphasize for this role?

The role emphasizes independent performance, becoming a subject matter expert, active participation in team discussions, collaboration with cross-functional teams, and contribution to solutions for work-related problems.

What makes a strong candidate for this position?

A strong candidate will have at least 1 year of experience in Infrastructure Monitoring, expert proficiency in the area, and good to have skills like Japanese language experience; they should demonstrate the ability to work independently, collaborate in teams, and provide client support.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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