Application Tech Support Practitioner at Accenture

Pune, Maharashtra, India

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

Minimum 0-2 years of experience in Service Desk Management
15 years full time education
Proficiency in Service Desk Management
Service Desk Voice Support
Strong understanding of incident management processes
Familiarity with ticketing systems and service level agreements
Ability to troubleshoot and resolve technical issues effectively
Experience with customer relationship management tools (good to have)

Responsibilities

Act as the ongoing interface between the client and the system or application
Engage with clients to understand their issues and provide exceptional support using communication skills
Ensure the smooth operation of world-class systems, dedicated to quality
Accurately define client issues and design resolutions based on deep product knowledge
Build knowledge and support the team
Participate in Problem Solving discussions
Assist in the documentation of client interactions and resolutions to enhance team knowledge
Collaborate with cross-functional teams to ensure seamless service delivery

Skills

Key technologies and capabilities for this role

Service Desk ManagementService Desk Voice SupportIncident ManagementTicketing SystemsService Level AgreementsTroubleshooting

Questions & Answers

Common questions about this position

What is the location for this position?

This position is based at the Pune office.

What are the must-have skills for this role?

Must-have skills include Service Desk Management and Service Desk Voice Support.

What experience level is required?

Minimum 0-2 years of experience in Service Desk Management is required.

What is the educational qualification needed?

A 15 years full time education is required.

What does the role involve in terms of team collaboration?

The role involves building knowledge to support the team, participating in problem-solving discussions, assisting in documentation, and collaborating with cross-functional teams for seamless service delivery.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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