Application Support Engineer with Spanish at Accenture

Bucharest, Bucharest, Romania

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Professional ServicesIndustries

Requirements

Fluency in Spanish (minimum B2)
At least Upper Intermediate English (minimum B2)
Customer Interaction Handling
Problem Solving & Escalation Management
Data Quality
Service Level Agreement understanding/handling
Organization skills, attention to detail and follow through to resolve any outstanding issues
Time management and administrative skills
Written and verbal communication skills: manages internal communications and external/client communications
Discretion, professionalism, confidentiality and judgment
Computer literacy and working knowledge of Microsoft Office
Logical and adaptable mindset

Responsibilities

Receives and logs all e-mail/web/phone calls and ensures proper documentation
Performs customer request/problem identification and follows defined procedures to resolve correctly
Documents verifications and customer information in data capture tool and when needed, transfers ticket to responsible party for resolution
Follows Reminder procedure to ensure ticket resolution
Manages tickets assigned in expected SLA
Manages e-mails/phone calls in expected SLA
Manages Shared E-mail boxes
Manages Ticketing Queues
Provides functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries
Liaises with other support teams, or product teams as required to resolve requests/issues in a timely manner
Ensures proper documentation, notification, escalation, tracking and follow up of all incidents

Skills

Application Support

Incident Management

Ticketing Systems

Customer Support

Problem Solving

Spanish

SLA Management

Escalation Procedures

Documentation

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

Land your dream remote job 3x faster with AI

Try Jobo Free