Application Support Engineer at Accenture

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 3 years of experience
15 years full-time education (Bachelor’s degree in Computer Science, Electronics, or equivalent)
Must have skills: Network Security Operations, Cisco FTD, Juniper SRX, Palo Alto, Fortinet
Mandatory basic networking skills: Routing & Switching (CCNA, JNCIA equivalent)
Proficiency in network security implementation and operations
Experience in designing and deployment of SDWAN network
Strong understanding of network security principles and operations
Experience in implementing and managing network security solutions
Knowledge of firewall technologies and malware detection systems
Familiarity with network protocols and network security best practices
Knowledge of ITIL framework for service management
Hands-on experience with security monitoring tools
Good to have skills: Zscaler, Prisma Access, Forti-SASE, Cisco ISE, IPSec VPN; Cloud Networking, Automation, Routing protocols (BGP, OSPF)
Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) preferred
Excellent communication and documentation skills
Flexible to work in 24x7 rotational shifts, including weekends
Ability to work under pressure and in 24x7 environments
Experience in global operations or managed service environments is a plus

Responsibilities

Act as software detectives, identifying and solving issues within multiple components of critical business systems
Serve as the ongoing interface between the client and the system or application
Use exceptional communication skills to keep systems running and maintain high level of communication with clients
Accurately define client issues and design resolutions based on deep product knowledge
Interface with clients, interpret and resolve issues, and ensure smooth system operations
Be flexible to work in 24x7 rotational shifts, including weekends
Expected to be a Subject Matter Expert (SME), collaborate and manage the team to perform
Responsible for team decisions
Engage with multiple teams and contribute to key decisions
Provide solutions to problems for immediate team and across multiple teams
Collaborate with clients to understand their issues and provide effective resolutions
Interpret client issues and design appropriate solutions
Ensure smooth system operations by monitoring and resolving technical issues
Keep clients informed about the progress of their issues

Skills

Key technologies and capabilities for this role

Network Security OperationsApplication SupportTroubleshootingClient CommunicationShift WorkTeam ManagementSMESystem Monitoring

Questions & Answers

Common questions about this position

What are the must-have skills for this Application Support Engineer role?

Must-have skills include Network Security Operations, Cisco FTD, Juniper SRX, Palo Alto, Fortinet, along with mandatory basic networking skills in Routing & Switching (CCNA, JNCIA equivalent) and proficiency in network security implementation and operations.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the work schedule like for this position?

The role requires flexibility to work in 24x7 rotational shifts, including weekends.

What salary or compensation does this job offer?

This information is not specified in the job description.

What makes a strong candidate for this Application Support Engineer position?

Strong candidates will have at least 3 years of experience, excellent communication skills, deep product knowledge in network security tools like Cisco FTD and Palo Alto, ability to act as SME, lead teams, and handle 24x7 shifts.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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