Application Support Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 2 years of experience
15 years full-time education (Bachelor's Degree or higher in Science/Computer Science/Electronics or relevant field)
Proficiency in Enterprise Network Operations (Must-have skill)
Good knowledge and troubleshooting experience of MPLS, BGP, MP-BGP, OSPF, GRE, IP Sec tunnels, QoS, Nexus/Switching concepts
Basic knowledge and troubleshooting experience of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies
Experience in troubleshooting issues on large enterprise networks
Understanding of ITIL framework and processes
Working knowledge of ServiceNow
Exposure to various Network Management Tools (HP, Splunk etc.)
Experience with Cloud Network Operations (Good-to-have skill)
Strong understanding of network protocols and configurations
Knowledge of network security principles and best practices
Experience with network monitoring and troubleshooting tools
Ability to analyze and interpret network traffic patterns
CCNA/CCNP certification (advantage)

Responsibilities

Handle 24/7 Network Operations as per shift timings, including weekend support
Take ownership of incidents assigned to the queue in ServiceNow
Perform Level 1 troubleshooting and update tickets in a timely manner
Pass on tickets/incident details to the next level of escalation within SLA
Develop and provide trend data and analysis on various reporting within the team
Participate in client and service management reporting as required
Perform independently and become a Subject Matter Expert (SME)
Actively participate/contribute in team discussions
Contribute to providing solutions to work-related problems
Proactively identify and resolve application issues
Collaborate with cross-functional teams to troubleshoot and resolve technical issues
Develop and maintain technical documentation for support processes
Participate in on-call rotation to provide 24/7 support
Stay updated on industry trends and best practices to enhance support services
Act as software detectives, identifying and solving issues within multiple components of critical business systems

Skills

Key technologies and capabilities for this role

Enterprise Network OperationsCloud Network OperationsMPLSBGPMP-BGPOSPFGREIP SecQoSNexusSwitchingServiceNowNetwork Troubleshooting

Questions & Answers

Common questions about this position

Is this a remote position or does it require office presence?

This position is based at the Bengaluru office.

What are the must-have skills for this Application Support Engineer role?

Must-have skills include Enterprise Network Operations, with good-to-have skills in Cloud Network Operations.

What technical experience is required for this position?

Required experience includes good knowledge of MPLS, BGP, MP-BGP, OSPF, GRE and IP Sec tunnels, QoS, Nexus/Switching concepts, basic knowledge of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies, troubleshooting large enterprise networks, ITIL framework, Service Now, and network management tools.

What is the minimum experience and education required?

Minimum 2 years of experience is required along with 15 years full time education and a Bachelor's Degree or higher in Science/Computer Science/Electronics or relevant field; CCNA/CCNP certification is an advantage.

Does this role involve shift work or on-call duties?

Yes, the role requires handling 24/7 Network Operations as per shift timings including weekend support and participation in on-call rotation.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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