Application Support Engineer at Accenture

Gurugram, Haryana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 5 years of experience (with at least 3 years in Unified Communication and Collaboration Operations)
15 years full-time education
Proficiency in Unified Communication and Collaboration Operations (Must Have skill)
Strong understanding of system integration and troubleshooting techniques
Experience with various collaboration tools and platforms
Ability to analyze and interpret system performance metrics
Familiarity with incident management and ticketing systems
Based at Bengaluru office

Responsibilities

Perform independently and become a Subject Matter Expert (SME)
Actively participate and contribute in team discussions
Contribute to providing solutions to work-related problems
Assist in the development and implementation of best practices for system operations
Provide training and support to team members and end-users on system functionalities
Collaborate with team members to troubleshoot problems
Analyze system performance
Ensure seamless operation of communication and collaboration tools
Engage with users to understand their challenges and work towards effective solutions

Skills

Key technologies and capabilities for this role

Unified CommunicationCollaboration OperationsSystem IntegrationTroubleshootingSystem Performance Analysis

Questions & Answers

Common questions about this position

What is the minimum experience required for this Application Support Engineer role?

Minimum 5 years of experience is required, with at least 3 years specifically in Unified Communication and Collaboration Operations.

Is this position remote or office-based?

This position is based at our Bengaluru office.

What are the must-have skills for this role?

Must-have skills include proficiency in Unified Communication and Collaboration Operations, strong understanding of system integration and troubleshooting techniques, experience with collaboration tools, ability to analyze system performance metrics, and familiarity with incident management and ticketing systems.

What does the daily work involve for an Application Support Engineer at Accenture?

Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, ensuring seamless operation of communication and collaboration tools, and engaging with users to understand and solve their challenges.

What education is required for this position?

A 15 years full time education is required.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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