Customer Support Engineer
Rad AI$75,000 - $100,000/year
- Full Time
- Junior (1 to 2 years)
$75,000 – $100,000Compensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Data & AnalyticsIndustries
Requirements
Candidates should possess a bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or a related field, and a minimum of 2-4 years of experience with systems implementation and support. They should have strong aptitude for multitasking and working in a dynamic environment, along with 1-2 years of experience with database systems such as MSSQL, MySQL, or MongoDB. Exceptional ability to provide front-end support to clients and advanced proficiency in determining the causes of application errors and repairing them are also required.
Responsibilities
The Application Support Engineer will provide first and second level support, document troubleshooting steps, and escalate issues as necessary, while also performing post-resolution follow-ups. They will own and drive Root Case Analysis (RCA) on complex system issues, experience with incident management protocols, accurately identify and prioritize end-users' issues, and create workaround procedures when standard procedures fail. The role involves responding to Helpdesk Tickets, consulting with software development teams, internal users, and clients to improve application performance, assisting the DevOps team with investigating and resolving application alerts, reporting on support ticket resolution progress, and participating in an on-call rotation with no more than one weekend per month. Additionally, they will be responsible for investigating and resolving application-specific alerts, keeping up with innovation in application design, and demonstrating exceptional communication skills.
Skills
MSSQL
MYSQL
MongoDB
Troubleshooting
Incident Management
Root Cause Analysis
Communication
Application Design
Database Systems
Accurate Background
Customized background screening and drug testing
About Accurate Background
Accurate Background specializes in providing tailored background screening, drug testing, and I-9 solutions using web-based technology. Their services are designed to meet the specific needs of human resources, talent acquisition, and loss prevention professionals, allowing for a customized approach rather than a generic solution. The company's products work by integrating seamlessly with various HR technologies and Applicant Tracking Systems, ensuring that clients can easily incorporate these services into their existing hiring processes. What sets Accurate Background apart from competitors is their focus on creating individualized screening programs and their commitment to integrity, accuracy, and timely results. The goal of Accurate Background is to empower organizations to make safer hiring decisions through comprehensive reports and user-friendly technology.
Irvine, CaliforniaHeadquarters
1997Year Founded
$4.9MTotal Funding
EARLY_VCCompany Stage
Consulting, Government & Public Sector, Enterprise SoftwareIndustries
1,001-5,000Employees