Application Support Engineer
Goodleap- Full Time
- Junior (1 to 2 years)
Candidates should possess a bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or a related field, and a minimum of 2-4 years of experience with systems implementation and support. They should have strong aptitude for multitasking and working in a dynamic environment, along with 1-2 years of experience with database systems such as MSSQL, MySQL, or MongoDB. Exceptional ability to provide front-end support to clients and advanced proficiency in determining the causes of application errors and repairing them are also required.
The Application Support Engineer will provide first and second level support, document troubleshooting steps, and escalate issues as necessary, while also performing post-resolution follow-ups. They will own and drive Root Case Analysis (RCA) on complex system issues, experience with incident management protocols, accurately identify and prioritize end-users' issues, and create workaround procedures when standard procedures fail. The role involves responding to Helpdesk Tickets, consulting with software development teams, internal users, and clients to improve application performance, assisting the DevOps team with investigating and resolving application alerts, reporting on support ticket resolution progress, and participating in an on-call rotation with no more than one weekend per month. Additionally, they will be responsible for investigating and resolving application-specific alerts, keeping up with innovation in application design, and demonstrating exceptional communication skills.
Customized background screening and drug testing
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